Posting Details
Posting Details
| Posting Number |
S14341P |
| Working Title |
Assistant Director for Student Care and Outreach |
| Department |
VPSA-Student Care & Outreach |
| About the University of Georgia |
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university
(https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education.
UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.
UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. |
| About the College/Unit/Department |
|
| College/Unit/Department website |
|
| Posting Type |
External |
| Retirement Plan |
TRS or ORP |
| Employment Type |
Employee |
| Benefits Eligibility |
Benefits Eligible |
| Full/Part time |
Full Time |
| Work Schedule |
|
| Additional Schedule Information |
Monday-Friday 8:00 AM - 5:00 PM. Some nights and weekends may be necessary. |
| Advertised Salary |
Commensurate with experience. |
| Posting Date |
11/05/2025 |
| Open until filled |
No |
| Closing Date |
11/12/2025 |
| Proposed Starting Date |
01/01/2026 |
| Special Instructions to Applicants |
We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply. |
| Location of Vacancy |
Athens Area |
| EEO Policy Statement |
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (
hrweb@uga.edu). |
| USG Core Values Statement |
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our
USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each
USG community member is responsible for demonstrating and upholding these standards. More details on the
USG Statement of Core Values and Code of Conduct are available in
USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally,
USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653. |
Position Information
| Classification Title |
Student Services Pro II |
| FLSA |
Exempt |
| FTE |
1.00 |
| Minimum Qualifications |
Bachelor's degree in a related field or equivalent and 2 years of professional experience |
| Preferred Qualifications |
- Masters Degree in Higher Education, Student Affairs, Social Work, or related field.
- Prior case management, assessment, and retention experience in a higher education setting.
|
| Position Summary |
Reporting to the Director of Student Care & Outreach, the Assistant Director oversees case management operations related to student well-being and degree completion, including supervision of professional staff and coordination of data-informed retention and intervention efforts. This position serves as a key member of the
SCO leadership team, representing the office on university-wide initiatives and committees such as the Connect and Complete Advisory Board. Additionally, the position oversees assessment and data review efforts related to degree completion and well-being interventions, ensuring alignment with institutional priorities for student success and holistic support. |
| Knowledge, Skills, Abilities and/or Competencies |
- Excellent interpersonal and communication skills
- Ability to work successfully individually and as a member of a team
- Proven ability in developing effective working relationships with university students, faculty, staff, administrators and the community
- Possess a strong work ethic and ability to be adaptable
- Knowledge of student development, retention strategies, and student well-being best practices.
- Strong analytical and problem-solving skills; ability to use data to guide decision-making and assess program effectiveness.
- Available to work flexible shifts, evenings and weekends, as needed
|
| Physical Demands |
Sit for long periods of time |
| Is driving a responsibility of this position? |
No |
| Is this a Position of Trust? |
Yes |
| Does this position have operation, access, or control of financial resources? |
No |
| Does this position require a P-Card? |
No |
| Is having a P-Card an essential function of this position? |
No |
| Does this position have direct interaction or care of children under the age of 18 or direct patient care? |
No |
| Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) |
Yes |
| Credit and P-Card policy |
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the
UGA Credit Background Check website. |
| Background Investigation Policy |
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the
UGA Background Check website. |
Duties/Responsibilities
| Duties/Responsibilities |
Case Management for Student Care and Outreach:
- Serve as a primary point of contact for Student Care & Outreach (SCO), managing referrals and providing direct outreach and coordinated support to students, families, faculty, and staff.
- Collaborate with campus and community partners to connect students with appropriate resources, including coordination with the Office of Student Financial Aid for emergency fund requests and other financial interventions.
- Facilitate the hardship withdrawal process and other university procedures to support students navigating complex academic or personal circumstances.
- Maintain accurate case documentation and records within the Advocate database in compliance with university, state, and federal standards; generate reports as needed to support assessment and retention initiatives.
|
| Percentage of time |
40 |
| Duties/Responsibilities |
Leadership and Staff Supervision:
- Directly supervise one full-time case manager and student staff supporting case management and outreach functions.
- Actively promote and participate in the development, retention, & engagement of each staff member.
- Serve as a member of the SCO leadership team, providing input on office strategy, case consultation, and workflow optimization.
- Collaborate with the Director and other staff to enhance the case management function of the office, ensuring high-quality, consistent service delivery.
|
| Percentage of time |
25 |
| Duties/Responsibilities |
Assessment, Data, and Program Oversight:
- Oversee all assessment and evaluation processes for Degree Completion Team and Data Review Team meetings, including coordination with the Well-being Data Review Team.
- Utilize data to inform strategic interventions, program improvements, and well-being initiatives.
- Develop and maintain reports and dashboards tracking student support outcomes and trends related to student retention and success.
- Lead efforts to integrate assessment findings into broader campus well-being and student success initiatives.
|
| Percentage of time |
20 |
| Duties/Responsibilities |
Collaboration and Campus Representation:
- Serve as a member of the Connect and Complete Advisory Board, representing Student Care & Outreach and contributing to institutional strategies that promote degree completion.
- Represent SCO in campus committees and cross-divisional initiatives that advance well-being, care, and retention efforts.
- Build and maintain partnerships with the Office of Instruction and other units to strengthen coordinated student support services.
|
| Percentage of time |
15 |
|
University of Georgia
retirement plan
Nov 05, 2025