Sales Service Specialist I

Plascore is an established global manufacturer of honeycomb core, composite structures, and cleanrooms. Plascore's light weight, industrial strength, honeycomb technology is utilized for a multitude of applications within the aerospace, automotive and marine industries. Plascore is an employee driven organization, fueled by professional teams with dedicated years of service to manufacturing.

If you are a dynamic individual with excellent technical abilities then Plascore, Inc. has the perfect career opportunity for you! We are seeking a dedicated Sales Service Specialist to work hand in hand with our engineering team and customers to provide the best possible service and solutions. The qualified candidate will be part of a dynamic team assisting customers with telephone inquiries, entering orders and coordinating with scheduling/shipping to ensure orders are delivered on a timely basis.

JOB SUMMARY: Determine and meet customer needs, and coordinate with sales representatives and internal departments to meet these needs. ESSENTIAL

DUTIES AND RESPONSIBILITIES

1. Answer customer inquiries in a prompt, professional manner.

2. Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.

3. Determine the appropriate Plascore product suitable for the customer's application.

4. Perform contract review on standard products and assist in contract review of non-standard products.

5. Assist in analyzing customer requirements and devising appropriate solutions to customer application issues.

6. Follow up on RFQ's to obtain orders or obtain reason for loss.

7. Update customer contact information on Plascore's contact management system.

8. Manage samples in sample room.

9. Coordinate trade shows as assigned.

10. Assist in updating measures on sales performance and analyzing trends.

11. Participate in improving our product, processes, equipment, and methods.

12. Handle internal and external questions in a prompt, professional manner.

13. Maintain a clean and safe work environment at all times.

14. Continually look for ways to improve job efficiency and performance.

15. Perform all reasonably related duties as assigned.

Work Experience:

One year of work experience.

Requirements:

• Must be eligible to work on programs subject to ITAR Regulations. Therefore, candidates must be a U.S. Citizen or a U.S. Permanent Resident ('Green Card').

Plascore Benefits:

Bonus Programs

• $1,200 Employee Referral Bonus - Paid in monthly increments.
• Quarterly Bonus- based on business unit metrics

Health Benefits

• Health Insurance (Medical, Dental, Vision) with Flex Spending or Health Savings Accounts
  
  
  
  • Free high-deductible health plan for employee only coverage.
  
  
  
  
• New Hires are eligible for health insurance benefits on day one!
• Company provided short-term and long-term disability coverage
• Employee Assistance Program- including legal & professional counseling services

Paid Time Off

• Paid and unpaid vacation totaling 6 weeks (years of service determines paid portion)
• 8-week paid sabbatical for every 10 years of service
• Paid Holidays
• Parental Leave

401(K) & Roth 401(K)

• 50% match up to 6% for all participating employees.

Educational Support

• Tuition Reimbursement for job-related and certificate programs
• Dependent scholarship to cover up to 100% of tuition cost for child dependents
• Use of training grants like GoingPro to allow for professional development

Childcare

• Flex Spending Account for childcare
• Tri-Share childcare program (2/3 of childcare costs covered)

Company Events

• Annual company picnic
• Annual golf outing
• Annual holiday party

Other Perks

• White-Caps baseball ticket raffles
• Discounts available at: MVP Athletic Club, Stellantis, Bedslide, Enterprise rentals, RX Optical
• Clean work environment
• Smooth pace of work
• Family owned and operated.
• Security of work for an established, growing company that serves a diverse customer base.
• Bi-Weekly Pay

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Plascore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at careers@plascore.com.

Plascore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.