Receptionist

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Receptionist.

Location: San Jose, CA.

Role Summary:

• The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

Primary Responsibilities:

• Greet and assist clients, agents, and visitors in person and via phone/email.
• Answer incoming calls and direct inquiries appropriately.
• Book conference rooms and coordinate meeting logistics.
• Assist with ad hoc administrative tasks to support the General Office.
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination).
• Support event logistics: room setup, printing, catering, guest access.

• Associate or bachelor's degree preferred (or equivalent experience).
• 2-3 years of customer service and administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable working independently and proactively.
• Fingerprinting required prior to starting.

• Minimum 2 years of customer-facing experience in an office setting (not call center).
• Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint.
• Professional demeanor and proactive communication via Teams and in person.

• Business Casual Required.
• Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes.
• Not Acceptable: Street clothes, casual wear.

• No call center experience.
• No remote work option - this is strictly onsite.
• Must have prior office experience.

• On-the-job training provided, including coaching and feedback. NYL systems will be taught.

Team & Culture:

• This role will support three onsite managers and provide front desk assistance to up to 60 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.