Clinical Administrative Assistant

The essential duties and responsibilities of this position are:

• Answers telephone calls, takes accurate messages, and screens and directs calls in a professional manner.

• Handles clerical and administrative tasks to support staff and processes for day-to-day operations.

• Is an administrative resource for departments and staff, especially clinical departments.

• Assists in the distribution, retrieval and directing of records to support staff and providers to ensure efficient operations and patient care.

• Designs, implements, and updates forms for use within the clinical teams by applying knowledge of software applications.

• Maintains files in an organized and accessible manner to include updating information, purging files on a regular basis, and creating a new filing system as needed.

• Communicates with all levels of management on information relating to projects, processes, programs, responsibility and any other management requests.

• Documents actions, processes and procedures in an efficient manner for supporting processes, staff and programs directed as being responsible for.

• Must use and accurately maintain electronic records and systems.

• Collaborates with providers and various departments to help with operations.

• Communicates with administrative colleagues when necessary.

• Cross-trains in other roles for back-up as needed.

• Attends required, applicable meetings.

• Remains current on all compliance requirements.

• Ensures all applicable policies and procedures of the company and Network are followed.

• Completes other duties as reasonably requested.

Supervisory Responsibilities:

None.

The ideal candidate for the position will have the following qualifications:

Education/Training:

• High school diploma or equivalent required.

• Associate's degree in business, office administration, or secretarial program preferred.

• Minimum three years office experience, preferably in a medical office setting.

Experience:

• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

• Experience in EMR systems a plus.

Competencies:

• Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources when appropriate.

• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience inn the face of constraints, frustrations, or adversity; demonstrates flexibility.

• Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty.

• Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.

• Demonstrates Team-Oriented Characteristics: Fosters a positive and productive team environment by working effectively with others and offering help when able.

• Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Physical Demands of the Job:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for objects and supplies. Occasionally lifting objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, medical preparations and other conditions common to an oncology/hematology clinic environment may occur. Work is performed in an office environment. Involves contact with patients and public. Involves frequent interaction with staff, patients, and physicians.