Spare Parts Order Administrator

As a Spare Parts Order Administrator, your mission is to deliver timely, precise, and competitive quotations for spare parts of industrial compressors. By collaborating closely with our sales teams and leveraging historical data and vendor relationships, we strive to provide accurate and detailed pricing that supports our commitment to exceptional customer service and operational excellence. You will report to the Aftermarket Spare Parts and Contracts Manager.

You will

• Customer & Sales Support:
  
  
  
  • Provide administrative support to the Aftermarket sales team by responding to customer inquiries.
  • Prepare general correspondence (incoming and outgoing) to the sales team and other concerned parties.
  • Generate and provide the sales team with order acknowledgements.
  
  
  
  
• Quotation & Order Management
  
  
  
  • Communicate with the vendors regarding commercial and/or technical documentation required for an RFQ.
  • Determine source, availability, cost, price, and lead time of spare parts to create detailed and precise customer quotations.
  • Identify and quote preventative maintenance parts; maintain preventative maintenance plan contracts.
  • Process customer purchase orders for spare parts in accurate and timely manner.
  
  
  
  

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 3 years of experience in a similar function, or equivalent work and education experience.

• You are computer savvy with familiarity with Microsoft products, including excel.
• You have used an ERP system or our will to learn how to use the ERP system.
• You have strong verbal and written communication skills to assess customer needs and communicate the needs to the support departments.
• You are organized and can prioritize tasks in a fast paced environment.

• Culture of Trust and Accountability: We empower our employees to take ownership of their work, make informed decisions using historical data and vendor input, and drive process improvements to enhance customer satisfaction and operational efficiency.
• Professional Growth: Develop your expertise in order management, technical documentation, and cross functional collaboration. You'll gain hands-on experience with SAP systems, vendor communications, and sales support.
• Innovation Powered by People: Your attention to detail and proactive mindset matter. From reviewing Bill of Materials and drawings to preparing accurate quotes and managing maintenance plans, your contributions will help shape a more responsive and agile business.
• Comprehensive Rewards: Enjoy generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance.
• Competitive Pay: Base salary ranges from $23.56 to $36.06, commensurate with experience and qualifications. Additionally, you will be eligible for up to a $3,000 annual bonus.

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US).

Talent Acquisition Team: Cassandra Quinn