Senior Team Lead

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DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Atlanta, 3705 Wilson Rd

Division:Road

Job Posting Title: Senior Team Lead - 102932

Time Type: Full Time

Summary

The Sr. Team Lead, Freight Operations plays a critical support role in the day to day execution of freight brokerage activities. This individual oversees a small team of brokers and coordinates operational processes to ensure timely, cost-effective, and customer compliant shipment execution. They act as a liaison between operations and leadership, help maintain strong carrier and customer relationships, and promote a high-performance, service-focused team environment.

Duties and Responsibilities

• Oversee the movement of shipments to ensure they are executed on time, within budget, and in alignment with customer requirements.
• Assist in load planning, carrier selection, and troubleshooting service issues.
• Handle escalations, track service failures, and implement corrective actions in coordination with the Operations Manager.
• Monitor and ensure proper documentation including BOLs, carrier packets, and system data entry.

• Develop and maintain strong relationships with carrier partners and customers.
• Negotiate rates with carriers and provide spot/volume quotes for customer shipments.
• Resolve issues related to delays, damages, service discrepancies, and claims handling in collaboration with the broader team.

• Monitor key performance indicators such as on time delivery, margin performance, and unpaid carrier invoices.
• Assist in development of operational reports to the Branch Manager.
• Participate in initiatives to grow brokerage revenue and optimize profit margins.
• Recommend process improvements and contribute to continuous improvement projects.
• Support the implementation and early-stage operational setup of new customer accounts, ensuring seamless onboarding, process alignment, and service readiness across internal teams and external partners.

Supervisory Responsibilities

• The Senior Team Lead will be responsible for overseeing the work of the team, which may include supervising team members and coordinating with other departments and teams.
• Conduct training and ongoing coaching to enhance team skillsets and performance.
• Foster a positive, customer-centric, results-driven team culture.
• Support onboarding of new brokers and cross-train staff as needed.

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred, but not required.
• At least 3 years of experience in freight brokerage or transportation operations.
• Prior experience in a supervisory or leadership role is preferred.

Preferred Qualifications

• Certification in logistics or supply chain management is preferred.
• Prior experience working with carriers, brokers, and transportation providers is a plus.
• Experience with industry specific software.

Skills & Competencies

• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
• Strong interpersonal and communication skills, with the ability to work effectively with team members, customers, and partners.
• Ability to analyze data and make informed decisions based on that data.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required.
• Experience with industry-specific software is a plus

Physical and/or Mental Requirements / Working Conditions

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Will Employment

For this position, the expected base pay is: $70,000-$75,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.