Intake Coordinator- Las Vegas NV

Pay Rate: $15.00 per hour / DOE

ABOUT THE ADULT REHABILITATION CENTER

The Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to living clean and/or sober. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of our program. We are indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PROGRAM TEAM

Become part of the dedicated Program Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Adult Rehabilitation Program.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

POSITION OBJECTIVE:

Under the direction of the Administrator for Program, the Intake Coordinator is responsible for outreach to ensure local agencies and key stakeholders (court system, probation, etc.) are aware of ARC (Adult Rehabilitation Center) participant requirements so eligible persons can receive services and reside in our program facility(ies). As a Program team member, he/she interviews and/or provides information to prospective program participants, completes paperwork for incoming residents, maintains files and referral/waiting lists, and participates in intra-agency/community meetings as needed to ensure house count remains at acceptable levels.

MINIMUM REQUIREMENTS:

* BA in a Social Service field preferred
* Two (2) years of verifiable professional related experience required
* High School graduate or equivalent (GED) required
* Possession of a valid Driver's License with acceptable driving record required
* Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
* Excellent organizational skills with attention to detail
* Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
* Effective written and verbal communication skills
* Strong customer service skills with the ability to work with diverse populations

ESSENTIAL JOB DUTIES:

1. Conduct screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other extra-agency personnel concerning prospective beneficiaries and request written background information when necessary. Screen individuals on the phone when appropriate. Determine program eligibility or referral based on the personal interview and written information.

2. Refer ineligible applicants to other, more appropriate community agencies and institutions.

3. Process admitted beneficiaries via program/available services orientation. Explain applicable rules and regulations.

4. Obtain necessary signatures on all formal agreements; ensure new intake understands all key points.

5. Initiate case record folders, complete all data entry in all pertinent areas of the ARC software (BITS), make ID cards.

6. Dispense clothing requisitions- for new intakes. Take personal inventories of clothing and other belongings and arrange dormitory assignments in cooperation with Resident Manager; scheduling interviews with the Counselor or Chaplain.

7. Maintain ongoing contact with current and prospective referral sources to ensure referrals are kept at an adequate level to maintain program integrity. Devote a minimum of four (4) hours weekly to direct outreach in surrounding communities using an ARC vehicle.

8. Attendance at inter-agency meetings and conferences as needed or required.

9. Preparation of any reports or statistical information as required by Administrator for Program.

10. Maintain confidentiality of all records, including discharged files, as needed and required for program operation (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.

11. Crosstrain to cover Program Aide tasks as needed.

12. Other duties as assigned by Administrator for Program.

CORE COMPETENCIES:

* Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

* Customer Service - Manage difficult and/or emotional beneficiaries, colleagues, and/or stakeholders; promptly address their needs to ensure mutually satisfying outcomes.

* Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

* Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

* Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

PHYSICAL REQUIREMENTS:

* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

* Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.

* Ability to communicate clearly on the telephone.

* Ability to lift to 30lbs

* Ability to perform various repetitive motion tasks