IT Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Manage the IT Department, which consists of 2 IT Support Specialists.

* Maintain ERP/MRP system and support team members with the application(s).

o Identify departmental process improvements utilizing the ERP system.

o Train departments on ERP and various system functions as needed.

o Manage customization projects with direction from the IT Director.

* Maintaining various software/hardware systems that fall under the IT Infrastructure not listed (Servers, Phones,

Emails, Cameras, Door Access Controls, etc.).

* Perform daily and monthly reviews of the IT systems (following a checklist of activities).

* Maintain backup systems with quarterly restore tests.

* Establish and maintain user accounts, profiles, file sharing, access privileges and security.

* Advanced knowledge in deploying new hardware, software, and various IT systems/resources.

* Provide technical support to users for hardware, software, and connectivity issues (Internet, network, email, VOIP

phones, printers, etc.).

* Respond to out-of-band tasks both during regular hours and on-call.

* Assist in maintaining computerized production floor equipment.

* Maintain contact with system vendors to achieve maximum operation and utilization.

* Installation, repair, and wiring of computer equipment and networks as needed.

* Installs, upgrades, and configures workstations, laptops, network printing, directory structures, rights, security,

software and file services.

* Other duties as assigned.

EDUCATION, KNOWLEDGE, SKILLS AND EXPERIENCE:

* A 4-year technical bachelor's degree in information technology, Computer Science or Engineering required.

Equivalent experience may be accepted.

* General Technical knowledge should include the following: Microsoft Server, Microsoft Windows, Microsoft Office

Products, Office365 administration, TCP/IP, Ethernet, Enterprise Endpoint Protection, Scripting, Wireless Networks,

and Router Management.

* Minimum of five years of hands-on technical support experience. Must be well-organized, flexible and able to work in

a fast-paced, manufacturing environment.

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, company

policies, and procedure manuals.

* Work must be performed at a high-quality level. Must have excellent problem-solving skills, with a strong sense of

urgency and strong attention to detail.

* Cyber-Security "best practices" knowledge required.

* Administration of approximately 250 Users.

* Read/Write Fluently in English.

* Cooperation with others in a team environment.

* Monitor environmental conditions of all servers, infrastructure, and systems.

* In Depth Knowledge/Troubleshoot Skills in Server and workstation Hardware and Software Systems.

* Provide visibility of hardware/software/license capacity and consumption to management

* Accurately maintain/update help-desk software to track incidents and resolutions.

* Root Cause Analysis in response to all Incident, Ticket System, or Management requests.

* Ability to coordinate issues with 3rd party hardware/software support when needed.

* Sustained dependable attendance.

* Self-motivated. Must be able to work independently and efficiently to meet deadlines with changing work methods to

accomplish tasks.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

* Regularly required to sit for long periods of time.

* Regularly required to walk up and down stairs.

* Regularly required to talk or hear.

* Regular use of hands and tools.

* Domestic business-related travel, valid driver's license required

* Regularly lift and/or move up to 20 pounds.

* Occasionally required to lift and/or move up to 50 pounds.

* Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.

* Vision abilities include close vision, color vision and ability to adjust focus.

* Noise level is usually moderate.

* The work environment is generally indoors with occasional outdoor tasks, with a mix of traditional office and

production floor environments.