Peri-Op Business Office Specialist I - FT- Days - Perioperative Business Office

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

Scheduled Bi-Weekly Hours

Work Shift

Job Description

The Peri-Op Business Office Specialists serve as the primary point of contact for procedure scheduling, billing and front desk support in procedural departments such as the Operating Rooms, Cath Lab and Endoscopy. The Peri-Op Business Office Specialist I position is a developmental position during which employees will be trained and gain competencies to support five different areas. The position works in close collaboration with providers, staff in provider offices, patients, clinical and non-clinical staff to coordinate the surgeon's and patient's experience throughout the process of procedure scheduling and billing using a customer centric approach and mindset.. The position works in close collaboration with providers, staff in provider offices, patients, clinical and non-clinical staff to coordinate the surgeon's and patient's experience throughout the process of procedure scheduling and billing using a customer centric approach and mindset.

Scheduling: Performs procedure scheduling, collects and updates patient demographic and insurance information, coordinates availability of instruments, equipment, supplies, rooms and resources needed for procedures, answers incoming phone calls, ensures schedules are filled and utilized efficiently, and communicates issues to appropriate operational leaders as needed. Follows established company and departmental policies and procedures to ensure that surgical procedures are scheduled with the required amount of time, equipment, instruments, supplies and resources. Plays a key role in growing procedural volume at ECH by providing a high quality scheduling experience to surgeons and their offices.

Billing: Posts and sends all charges for procedural billing while ensuring all charges are entered in a timely and accurate manner using organizational policies and procedures. Assists in the building and maintenance of new supplies and implants in designated software systems used in the organization. Assists with verifying and approving vendor invoices for products and services used during procedures. Assists the Finance Department with any research related to investigation of denied claims.

Front Desk Support: Provide an organized space for charge nurse to maintain order through the day's events, answers incoming phone calls, schedules add-on procedures, helps with trouble-shooting issues on procedure day.

Surgeon Satisfaction: This position is a key contributor to surgeon satisfaction initiatives within the department by participating in surgeon and patient satisfaction related process improvement activities as well as providing a high quality contact experience for the surgeon offices with every interaction, making it easy for them to do business with El Camino Health.

Qualifications:

1. High school diploma or equivalent required. Bachelor's degree preferred.
2. Minimum three (3) years of administrative experience.
3. Can cross-train to up to at least 5 skills in the department and demonstrate competency in each of them.
4. Previous experience in some aspect of a billing or scheduling function in a healthcare setting preferred.
5. Ability to work with minimum direct supervision.
6. Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone.
7. Excellent organizational and customer service skills.
8. Ability to work effectively as a team member under multiple demands and expectations.
9. Ability to foster & maintain superior working relationships with co-workers and physicians.
10. Positive, open-minded, self-motivated, and focused on continuous improvement.
11. Analytical and problem solving skills.
12. Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy.
13. Proficiency with Microsoft Office and comfort with navigating multiple computer applications simultaneously.
14. Available enterprise-wide as needed for work assignments.

Salary Range:

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.