EUV Technical Support Engineer - SCN CT/TB

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

The Customer Support organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.

Role and Responsibilities

The EUV Technical Support Engineer - SCN CT/TB plays a leading role within the team and interacts with customers at various levels. This role is also involved in the customer account team and/or site management. The engineer independently solves nearly all problems and is responsible for routine troubleshooting and preventive actions based on pre-defined procedures and knowledge. They define action plans for specific maintenance activities, such as multi-day upgrades and troubleshooting.

A strong understanding of the standard escalation protocol, including 2nd and 3rd line support, is essential. The engineer works highly independently on diagnostics and maintenance, with performance reviewed based on end results.

Other responsibilities include:

• Problem Analysis and Approach:
  Gather all relevant information for the problem, analyze using available resources, collect additional diagnostic information if needed, decide on the initial approach to solve the problem, and adapt the approach independently as new information becomes available.

• Problem Handovers and Routing:
  Transfer problems or aspects of problems to others (2nd/3rd line support), including proposals for containment or solutions. Document and package all data relevant for problem resolution (e.g., pass-downs, work orders, field service reports, system problem reports, technical reports), and ensure problem ownership is clear and followed up.

• Repairs:
  Advise customer technical personnel in addressing problems. Work alongside customer technical staff, using manuals and guidance from 2nd and 3rd line support. Use tools, replace parts, and improve settings to execute repairs. Resolve unexpected disturbances independently and provide countermeasures.

• Procedures:
  Negotiate with the customer on machine time windows based on personal risk assessment to execute procedures. Plan procedures, arrange for all necessary parts, tools, equipment, and information to be available at the start, execute the procedure, and make necessary decisions or adaptations during the process to achieve optimal results.

• Training / Advice:
  Define and explain appropriate actions to users to correct malfunctions. Train customers in the use and non-routine maintenance of equipment, and recommend changes in user procedures when needed, based on functional theory, design rules, and know-how.

• Process Optimization:
  Drive the execution and implementation of improvements, and effectively involve and persuade stakeholders.

• Knowledge Build-up and Transfer:
  Promote continuous knowledge exchange within the department and across different teams.

• Coaching:
  Teach and mentor junior engineers, review their progress, and help them develop. Demonstrate the ability to oversee and coach on multiple systems and products.

Education and Experience

• BS degree in relevant technical field; or equivalent years of work experience.

• 4-6 years of relevant working experience.

• Experience in semiconductor industry strongly preferred.

• Multi-competency knowledge strongly preferred.

• Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes and relevant software.

• Proven record and ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.

• Proficient using Microsoft Suite.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Observe and respond to people and situations, and interact with others encountered in the course of work.

• Learn and apply new information or skills.

• Read and interpret data, information, and documents.

• Demonstrate strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.

• Complete assignments with attention to detail and a high degree of accuracy.

• Perform effectively in a demanding environment with changing workloads and deadlines.

• Demonstrate ownership and accountability and drive for results.

• Identify bottlenecks and drive improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Communicate openly, clearly, concisely, and professionally.

• Establish and maintain cooperative working relationships with manager, co-workers, and customers.

• Work according to a strict set of procedures within the provided timelines.

Other Information

• May require travel up to 10%.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.