Account Specialist

At Frontier Direct, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their lives. Join us in shaping the future of healthcare!

TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT

We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.

DO THE BEST WORK OF YOUR LIFE

We've redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our team is rethinking collaboration and building a global, household name. Join us as an Account Specialist and do the best work of your life.

WHAT YOU'LL BE DOING

As an Account Specialist, you will play a vital role in building and maintaining strong relationships with our small group healthcare clients. You will provide account support to a designated book of business, ensuring that clients and their members have an exceptional experience with our services. Come join us in Account Management and help drive client satisfaction and retention.

• Account Management: Act as the primary point of contact for a portfolio of small to mid-sized group healthcare clients, ensuring their needs are met and challenges are resolved promptly.
• Onboarding: Guide new clients and their members through the onboarding process and set them up for long-term success with Frontier.
• Issue Resolution: Address clients' concerns and resolve issues to ensure a seamless experience.
• Retention: Ensure client satisfaction through routine engagement and high plan performance, delivering realized value with Frontier.
• Team Support: Provide necessary support for Account Managers as they manage our larger clients. Learn from and grow from Account Manager collaboration.
• Collaboration: Work closely with internal teams, including Sales and Marketing, to ensure a cohesive client experience and drive member utilization.
• Events: Proactively participates in client- and member-facing events, including client stand-up meetings, Quarterly Business Review meetings, health fairs, open enrollment meetings, among others.
• Reporting: Provide routine performance updates.

SOUND LIKE YOU?

• Minimum 2 years experience in an account management, client success, or a related role, preferably within the healthcare industry.
• Minimum 1 year of experience onboarding new clients (accounts or customers) and guiding them through the full onboarding process
• Solid verbal and written communication skills, with the ability to engage and influence diverse stakeholders at all levels within an organization.
• Demonstrated ability to think critically and provide real-time solutions to meet customer needs.
• Issue resolution, problem-solving and analytics experience.
• Experience in maintaining client relationships
• Organized with solid time management skills and attention to detail
• Proficiency in CRM tools such as HubSpot and/or familiarity with healthcare systems or software is a plus.

BENEFITS

Taking Care of You Now and Your Future

• Medical, dental, and vision insurance
• Frontier Membership for you and your immediate family
• Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances
• 401(k) plan: Free access to financial wellness platforms that provide financial advisors + personal finance tools

Time Off

• Enjoy a flexible Paid Time Off (PTO) policy. Within this benefit, we include up to 5 unplanned days off per year
• 9 additional company holidays
• Parental leave policies

At Frontier Direct, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.