Government Services Personnel Security Specialist

Role Snapshot

The Personnel Security Specialist is responsible for managing and processing all personnel security requirements and related activities for employees supporting TRICARE, Medicare, and other federal program contracts. The role ensures compliance with Department of Defense (DoD), Centers for Medicare & Medicaid Services (CMS), and other agency regulations, with a primary focus on facilitating and maintaining background investigations and credentialing processes for Common Access Cards (CACs) and Enterprise User Administration (EUA) access and CMS IDs. The Specialist serves as the primary point of contact for employees, government security representatives, and internal stakeholders on personnel security matters.

Salary Range

$65,000 - $85,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location

Our first consideration will be to have this new employee live in the Greater Madison, WI area to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work in the office 2 days a week.

Secondary priority will be given to remote candidates in WI, IL, MN, or IA.
**If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters will be expected.

How do I know this opportunity is right for me? In this role you will:

• Manage end-to-end personnel security processes for employees and contractors requiring a CAC or EAU access, including identifying applicable requirements, initiating background investigations, reviewing initial employee applications for required information, tracking status, and ensuring timely completion.
• Ensure compliance with DoD, CMS, and other applicable federal requirements governing identity verification, background investigations, adjudications, and credentialing processes.
• Serve as the WPS Facility Security Officer for TRICARE and primary liaison with government security offices, contracting officers, internal leadership, and applicants regarding personnel security requirements and status updates.
• Maintain complete and accurate, audit-ready records and track documentation of identity verification, background checks, investigations, and credentialing activities in accordance with federal and organizational policies.
• Gather and submit evidence for audit requests and attend auditor interviews and meetings, as needed to provide process insights and clarifications.
• Provide guidance to employees and contractors on security requirements, documentation and processes related to EAU access and obtaining or reissuance of a CAC.
• Compile, analyze, and validate data for required routine government reporting.
• Conduct research and analysis on emerging and new government agency requirements.
• Create and maintain process and procedure documentation. Recommend process improvements to increase efficiency and productivity.
• Other job duties may be assigned as required, including but not limited to general support of contract administration activities for WPS 'federal contracts, third party risk analyses, general support of Enterprise Risk Management program functions, and business resiliency or continuity program activities.

Minimum Qualifications

• Must be a U.S. Citizen in possession of a favorably adjudicated Tier 3/NACLC or equivalent investigation or having the ability to obtain equivalent government determined clearance level.
• Bachelor's degree in related field or equivalent combination of education and work experience.
• 5 or more years of experience in personnel security and compliance, background investigations, or related field, preferably in a government contracting environment.
• Working knowledge of DoD personnel security programs, CMS credentialing requirements, and regulations related to federal background checks, investigations and credentialing.
• Demonstrated experience with systems such National Background Investigation Services (NBIS) and the NBIS electronic application (eApp), or similar platforms and ability to complete NBIS eApp training to access and use NBIS eApp.
• Strong analytical skills, attention to detail, and organizational skills with the ability to diligently manage multiple priorities and meet deadlines.
• Excellent communication and interpersonal skills, both written and oral, needed for interactions with employees, leadership and government stakeholders.
• Ability to maintain strict confidentiality and privacy.
• Familiarity with ServiceNow and UKG Pro, as well as expertise with Microsoft Office applications, particularly Excel.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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This position may from time to time provide support to federal health care programs and other governmental or regulated industries. In accordance with law and/or contractual requirements, individuals in this role are or may be subject to all applicable federal regulations, agency contract requirements, and WPS internal policies, including but not limited to standards for data security, privacy, confidentiality, and program integrity. WPS and its personnel are subject to mandatory enhanced screening and background investigation prior to being granted access to information systems and/or sensitive data in order to safeguard regulated information and government resources that provide critical services.