Library Services Associate III, Arizona Health Sciences Library

The University of Arizona Health Sciences Library invites you to apply to the position of Library Services Associate III.

The Library Services Associate (LSA) provides excellent customer service in coordinating activities at the Health Sciences Library service site for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the library. The LSA assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Health Sciences Library.

Other primary responsibilities include managing and coordinating the work of student employees. They may also serve on both departmental and library-wide projects and assignments.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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CHARATERISTIC DUTIES

• Provides in-person and virtual
  reference, technology, and circulation support, including locating library
  resources, negotiating overdue accounts and answering billing collections
  questions, troubleshooting computers and other technology, and making informed
  decisions to resolve public service desk issues.
• Supports efforts
  to create an environment conducive for study, meetings, and collaboration
  (i.e., academic and scholarly endeavors) by enforcing compliance with the
  Libraries Code of Conduct policies and through application of other pertinent
  Libraries and University policies and procedures.
• Acts as a liaison
  with University Police Department (in regard to reporting criminal activity or
  emergency situations), Campus and Library Facilities (in regard to building
  problems), Library Systems (in regard to library equipment problems), and as
  needed Risk Management (in regard to reporting incidents) during evening and
  weekend hours.
• Keeps informed of
  departmental regulations, policies, and procedures.
• Manages and directs the work of
  multiple student employees. Responsible
  for hiring and ensuring training, structure and support is provided to students
  working at HSL, meeting the changing expectations of service.
• Collaborates with UAL student training
  coordinators to create and/or adapt training modules to work efficiently and
  effectively to accomplish HSL service objectives.
• Responsible for accurately
  searching incoming Interlibrary Loan requests, facilitating customer access to
  materials owned and not owned by the University of Arizona Libraries. Utilizes
  Alma/Rapido/ILLiad (interlibrary loan and document delivery management
  software), the UA Library Primo VE discovery interface, and a variety of UA online databases (e.g., FirstSearch, ProQuest,
  IEEE Xplore, Science Direct).
• Supports the
  ongoing collection, management and analysis of departmental and library use and
  needs assessment data including data required for departmental and library
  projects, strategic planning, and continual service improvement.
• The
  UA Libraries support the UA's strategic initiatives designed to create a
  welcoming environment for all faculty, staff, and students. The LSA is expected
  to support related strategic efforts in the department and Libraries.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Skills in the
  application supervisory practices, principles and techniques.
• Excellent
  customer service skills, including the ability to collaborate with peers to
  meet customers' needs and ensure customer satisfaction.
• Evidence of the use of good judgment and
  solid analytical and problem-solving skills, including the ability to think
  holistically and respond to user needs by carefully analyzing information in
  support of continual service improvement.
• Ability to understand and apply policies and procedures,
  including the ability to resolve situations using conflict resolution skills in
  the enforcement of policies.
• Ability to
  exercise excellent initiative, organization, and time management skills.
• Ability
  to handle difficult customer interactions.
• Knowledge
  of computer/digital fluency (hardware/software) and ability to learn how to use
  new software and technology.
• Knowledge of library reference resources
  (i.e., library catalog, indexes, search engines, print resources, etc.) and
  their appropriate use, including understanding the difference between primary
  and secondary resources.
• Skill in
  interviewing customers regarding reference service and sources to better
  understand customer needs.
• Ability to give and
  receive feedback in an environment dedicated to ongoing growth.
• Ability to perform
  duties independently under general supervision.
• Excellent
  interpersonal and communication skills, both written and verbal.
• Ability
  to maintain appropriate security and confidentiality of information created or
  encountered in the performance of assigned duties.
• Excellent
  observation skills and a high level of attention to detail.
• Ability to work in a highly
  collaborative environment, one that values and leverages the benefits of a
  variety of perspectives.
• Positive attitude and strong demonstration of UA Libraries' Values.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's
  degree required.
• Minimum
  of 1 year of relevant experience required in addition to education requirement.

• Experience supervising student workers, including scheduling, training, approving payroll, developing and tracking wage budget, and daily direction.
• Experience with issues pertaining to circulation, and library code of conduct.
• Experience responding to customer inquiries using automated systems (i.e., LibApps/Springshare and ServiceNow).
• Experience with process improvement, budget management, and monitoring expenditures.
• Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris, Alma/Primo).
• Experience providing reference services utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, Science Direct).
• Experience processing Interlibrary Loan requests, understanding basic copyright issues, and familiarity with the interlibrary Loan Code for the United States.
• Experience gathering and analyzing internal and external data (qualitative and quantitative).