Deskside Support Technician I

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We're bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

This role provides day-to-day technical support for all users in a rugged construction/project site environment. Performs troubleshooting, configuration, and setup tasks related to desktop and mobile equipment and ensures digital tools are accessible and functional for field teams.

Makes day-to-day decisions on troubleshooting approach, basic hardware fixes, application installation, validation and triage of user issues.
Escalates more complex infrastructure or system issues to regional or global IT teams.
Receives guidance and tasking from the Director of Digital Operations.
Operates independently on site with remote supervision, escalating as necessary.
This is an individual contributor role.

Provide hands on support for all iPads, laptops and desktops
Troubleshoot and resolve hardware/software issues locally
Support onboarding and IT provisioning for new field users
Validate application installations and file access on mobile devices
Maintain readiness of shared workspaces and conference rooms
Escalate issues appropriately and log all activities in ServiceNow
Perform minor network tasks (e.g. cable swaps, router checks, Starlink installations) as needed
Participate in team calls and feedback loops with central IT leadership

2+ years IT support experience (deskside or field based)
Experienced support Apple iPads in business or field environments
Working knowledge of Windows 10/11, Office 365, and basic networking
Valid drivers license and ability to access rural project site daily (30+ miles from Odessa)
Comfortable working independently in rugged or outdoor settings.
Safety awareness and ability to adhere to all site safety protocols.
Strong understanding of user-facing device troubleshooting
Knowledge of Apple mobile tools, app installs and profile settings
Ability to support technology users with minimal supervision

Moving forward together

We're committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.