Field Detection & Solutions Lead

Stellantis
parental leave, tuition reimbursement, 401(k)
United States, Michigan, Auburn Hills
Dec 03, 2025
Mission: Monitor, analyze, and manage product anomalies coming from the field from detection to resolution. Ensure robust quality processes and alignment with Stellantis standards across regions. Support the deployment of solutions in the network via Technical Service Bulletins (TSBs) and service campaigns. Contribute to the design/specification and implementation of the systems supporting detection Standardize worldwide management of the technical service bulleting Main Responsibilities: Detect, analyze, and manage product anomalies, coordinating with engineering teams and suppliers for resolution. Ensure quality processes are followed and continuously improved across all regions. Support the creation and distribution of Technical Service Bulletins (TSBs) and service campaigns to the repair network. Collaborate with field teams and workshops to gather feedback and validate solutions. Write clear and structured specifications for system development related to quality and technical support. Analyze technical data to identify trends, root causes, and improvement opportunities. Maintain a 360 view of the repair workshop environment to ensure practical and effective solutions. Leverage deep knowledge of Stellantis products and technical documentation to support diagnostics and repair strategies. Benchmark best practices from other OEMs to enhance internal processes and tools. Basic Qualifications: Bachelor's Degree in a related field 5+ years' experience in the automotive industry Strong knowledge of product quality processes, anomaly detection, and issue resolution workflows Familiarity with workshop operations, repair procedures, and technical documentation Experience in managing TSBs, service campaigns, and network communication Ability to write functional and technical specifications for system development Strong analytical and problem-solving skills, including data interpretation Capacity for synthesis and simplification of complex technical topics Fluent in English (spoken and written) Preferred Qualifications: MBA Bilingual Experience with other OEMs is a strong plus Experience working or collaborating with Stellantis Salaried Employee Benefits (US, Non-Represented) Health & Wellbeing Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability. Compensation, Savings, and Retirement Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing. Time Away from Work Paid time includes company holidays, vacation, and Float/Wellbeing Days. Family Benefits 12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances. Professional Growth Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups. Company Car & More Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.