Delivery Manager (Tech Ops)

Infrastructure Lead

Software Architect II

Who We Are:

UST HealthProof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members' well-being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all.

We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

Our brand is built on the strong foundation of simplicity, integrity, people-centricity, and leadership. We stay inspired in our goal to unburden healthcare and ensure it reaches all, equitably and effectively.

You Are:

HealthProof is searching for a highly skilled and experienced Infrastructure Lead to join our growing team. The Infrastructure Lead will be responsible for coordinating with customers on infrastructure setup requirements and ensuring seamless collaboration with internal infrastructure support teams.

The Opportunity:

* Act as the primary point of contact for all infrastructure-related discussions with the customer

* Gather and validate infrastructure requirements for new implementations

* Provide guidance on best practices for infrastructure setup and security compliance based on the organization infra and security framework

* Work closely with internal infrastructure support teams to design and implement solutions

* Ensure timely provisioning of servers, networking, storage, and cloud resources

* Develop infrastructure setup plans aligned with project timelines

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need:

* Bachelor's degree or higher in business or technical field

* 7+ years of work experience in Infrastructure coordination roles

* Proven experience in customer-facing roles and cross-functional coordination

* Require experience in setting-up AWS cloud infrastructure, and strong knowledge of Networking, VPN set-ups etc

* Experience with AWS cost calculators and creating different cost models

* Experience in planning and time management skills for meeting project goal and implementation on time.

* Experience working HealthEdge applications like HealthRules Payor or GuidingCare is a plus

* AWS Certified Solutions Architect certification is preferred

* Solid experience of the healthcare industry is preferred

* Skills & Competencies:

* Excellent communication and stakeholder management skills

* Ability to work in a fast-paced, multi-project environment

* Strong problem-solving and analytical abilities. Commitment to Customer and quality

* Communication skills with peers, customers, and partners including the ability to convey information effectively and efficiently.

* Thrives in a dynamic, sometimes ambiguous environment and has a knack for quickly prioritizing needs and creating scalable processes and structure

* Comfortable in a fully remote environment that relies heavily on asynchronous written collaboration and communication

* Experience working in an onshore/offshore model is a must

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST HealthProof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $130,000-150,000

Benefits

Full-time, regular employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses. Certain regular employees may have the potential for quarterly incentive-based bonuses and or commissions depending on role. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

At UST HealthProof, we envision a bold future for American healthcare. Our values are the bedrock beliefs our organization holds dear. They not only define what our brand stands for but also serve as a compass guiding every action and decision.

Guiding Principles

These principles illuminate the path of 'how' we operate. They detail actions and behaviors we much embody to honor our values and achieve our goals.

* Simplicity

Simplifying complexity underlines everything we do-this approach is what makes us unique. We come with an open mind and straightforward approach, cutting our way to the core with measurable and actionable insights.

* Integrity

Integrity is our currency to build relationships. We believe in being open and honest. It is only natural when we have nothing to hide. It demonstrates that we are here to do the right thing, no matter who is watching.

* People-Centricity

Everything that we do reflects our deep bonds with peers and customers. These aren't mere transactions, but transformational ties. They shape our culture and decisions, affirming that our true value lies in the lives we touch and impact.

* Leadership

Taking ownership is about taking initiative, being in-charge and driving things to completion. It's a brave choice to 'own' all aspects of our work, ensuring we take full responsibility for everything we handle.

Mission

A future possible only when health plans are free from administrative burdens so they can truly focus on what matters more - their members' well-being.

Equal Employment Opportunity Statement

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#Healthproof

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#LI-TJ2

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Healthcare,Problem Solving,Aws