Scheduling & Authorization Coordinator - Per Diem - 137711

UC San Diego Health is a leader in the management of chronic respiratory conditions. Our nationally recognized pulmonary rehabilitation program comprises a team of respiratory therapists and pulmonary specialists who are dedicated to improving the quality of life for people with chronic lung disease. Our program is certified by the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR), which recognizes our commitment to providing high-quality patient care and services.

Under the direction of the Clinic Manager, the Scheduling & Authorization Coordinator performs and coordinates general front office duties, to include, but not limited to: reception, co-pay collection, appointment scheduling, and referral and authorization.

Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third-Party Payers. Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized. Collects co-pays and researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems. Responsible for facilitating the processing of authorizations associated with orders placed in Epic to ensure a smooth flow of authorizations.

The coordinator is a resource for patients, physicians, staff, and ambulatory care service managers by providing excellent customer service, strong written and verbal communication, and high emotional intelligence.

• BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.

• Minimum of three (3) years of administrative experience in a large healthcare organization or relevant environment.

• Scheduling, referral processing, and co-pay collections.

• Knowledge of Microsoft Office Systems.

• Strong computer skills and data entry experience, especially with charge entry and scheduling.

• Proven ability to determine the importance of calls and proper referral area.

• Experience scheduling appointments with demonstrated ability to exercise judgment and make decisions concerning patient needs.

• Thorough knowledge of medical terminology, preferably pulmonary medicine.

• Demonstrated knowledge and familiarity with various insurance types and the authorization process.

• Effective interpersonal skills and ability to effectively communicate professionally in person, written, and by telephone when dealing with diverse groups of people.

• Bilingual: English/ Spanish.
• Experience with Epic.
• Knowledge of UCSD Medical Center systems.
• Outpatient Pulmonary experience.

• Will be required to float to other clinics to provide coverage as needed.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.