Consumer Special Asset Specialist

Johnson Financial Group (JFG) has an exciting opportunity to join our Consumer Special Assets team responsible for initiating and pursuing collection of delinquent Installment, Revolving Credit, Mortgage loans, and informing customers about loss mitigation options available. JFG offers a lot of opportunity through our training and development program to help pave your way to continued professional growth and success

As Wisconsin's largest family-owned, privately held financial institution, Johnson Financial Group is known for its unmatched personal service by making the client experience front and center of every interaction. You'll be part of a team with a strong commitment to the community. You make a real impact on every client you serve by helping them financially protect their most important asset - their family.

At JFG you'll experience a welcoming culture unlike any other that inspires, challenges, and empowers associates to give their best in the communities where they work and live. Our culture embraces diversity, equity, & inclusion, one where everyone feels valued and inspired.

**Current Hybrid work schedule

Key Responsibilities

• Responsible for collection communication activity on all consumer loans, with an emphasis on placing outbound telephone calls to assist borrowers in transitioning back to performing loan status.
• Responsible for clearly communicating available loss mitigation options/statuses to borrowers.
• Performs skip-trace process on borrowers without viable contact avenues.
• Work with Retail and Mortgage operations to research and correct payment-processing errors to resolve delinquency.
• Ensure all accounts are serviced within the policies and procedures of the Bank and Department while maintaining compliance with FDCPA, Wisconsin Consumer Act and all state and federal laws/regulatory guidelines.

Qualifications and Benefits

• Possesses a positive telephone presence ensuring a pleasant client interaction.
• Ability to handle multiple tasks, while meeting deadlines and maintaining quality levels. Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.
• Knowledge of Freddie Mac and/or Fannie Mae servicing guidelines preferred. Successful candidate will have familiarity with pertinent state and federal laws and regulations.
• Ability to consistently demonstrate high quality decision making, keen problem solving and analysis skills. Attention to detail and the ability to meet deadlines.
• Strong working knowledge of the operating system preferred. Strong PC skills required including working knowledge of Microsoft Office Word and Excel.
• High School diploma or equivalent. Advanced education/certification preferred.
• Eligible for our company profit sharing bonus
• As a birthday present, enjoy your birthday off - paid!

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.