New

Technical Product Support Representative

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Menomonee Falls
Dec 13, 2025
Technical Product Support Specialist - Marine/RV Industry Location: Menomonee Falls, Wisconsin, 53051, United States Employment Type: Full-Time Experience Level: Intermediate Pay: $23.00/hour + Benefits + Room for Advancement About the Role We are seeking a Technical Product Support Specialist to join our team in the Marine and RV sales industry. This role is focused on creating a positive customer experience by providing expert technical support, troubleshooting, and guidance on product selection and warranty processes. You will work closely with customers via phone and email, ensuring timely and accurate resolutions to their inquiries. Key Responsibilities * Deliver exceptional technical support for consumer product lines via phone and email. * Answer product-related questions, including features, benefits, installation, sizing, and compatibility. * Perform remote troubleshooting and resolve customer issues promptly. * Document and process call center interactions accurately. * Assist in developing FAQs, troubleshooting guides, and training materials. * Review manuals, technical bulletins, and marketing artwork for accuracy. * Diagnose and troubleshoot using schematics, wiring diagrams, and standard tools. * Ensure timely electronic capture of consumer and case information. * Support customers through product repair and replacement programs. Required Qualifications * 1+ year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations (AC/DC electrical systems). * Practical knowledge of AC and DC electrical systems, wiring, terminations, and circuit analysis. * Proficiency with Microsoft Office Suite and ability to learn internal systems. * Strong troubleshooting skills and ability to interpret schematics and technical documents. Preferred Qualifications * Certifications such as ABYC, NMEA, or MEI. * Prior experience in consumer technical support. * FCC License is a plus. Soft Skills * Excellent communication skills (oral, written, and telephone). * Strong organizational and time management abilities. * Team-oriented with a positive, can-do attitude. * Proven problem-solving and conflict resolution skills. * Professional presence and integrity. Ideal Candidate You have hands-on technical experience in boating, RV, camping, ATV, or related outdoor/industrial equipment. You enjoy helping customers, solving problems, and working in a collaborative environment. Apply today to join a team that values technical expertise, customer satisfaction, and continuous improvement! Job Type & LocationThis is a Contract to Hire position based out of Menomonee Falls, WI. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Menomonee Falls,WI. Application DeadlineThis position is anticipated to close on Dec 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.