New

MSR CL (JAX) - 01/20

TEKsystems
$19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Jacksonville
Dec 13, 2025
Job Title: Contact Center Member Service RepresentativeJob DescriptionWe are seeking a dedicated individual to respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. You will also perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts, and advise members on other products and services that may fit their needs. Responsibilities * Respond to inquiries and requests from members and other individuals. * Provide information about products and services. * Demonstrate knowledge, active listening, and adaptability to multiple systems. * Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. * Advise members on products and services that may fit their needs. * Engage with members to ensure optimal customer service. * Handle inbound and outbound calls in a high-volume, structured environment. Essential Skills * Proficient in customer service and data entry. * Experience with inbound and outbound calls. * Ability to comply with policies in a high-volume call environment. * Adaptable to a very structured environment. Additional Skills & Qualifications * Experience in call center, administrative, secretary/receptionist roles, baking/mortgage, professional environment, or high-volume retail environment. Why Work Here?Join the largest credit union in the world, serving the financial needs of our military and their families worldwide. With over 343 branches globally, you will be part of a team that values work-life balance and provides flexibility in shift scheduling. Work EnvironmentThese are remote opportunities, but candidates must live within 60 miles of Jacksonville, FL. The Contact Center operates 24/7/365 to support our members worldwide. We emphasize work-life balance and encourage you to select a shift that aligns with your personal life. Scheduled breaks and meals are structured, and most shifts offer flexibility, allowing for a one-hour variation in start and end times. You will be taking back-to-back phone calls for the majority of your shift and may be scheduled to take calls for up to four hours before your next break. Job Type & LocationThis is a Contract to Hire position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Jacksonville,FL. Application DeadlineThis position is anticipated to close on Dec 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.