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This position requires you to be working in office, 3 days per week, from our Bala Cynwyd, PA office. Position Summary The A/R & Credit Analyst is responsible for managing customer accounts, ensuring timely collection of outstanding invoices, and maintaining accurate records. This role plays a key part in supporting cash flow, minimizing past due balances, and excellent customer service while upholding the company's credit and collections policies. Key Responsibilities
- Review and manage Accounts Receivable Aging on a regular basis for trends and warning signs to drive collection efforts and ensure milestones are achieved
- Contact customers via phone, email and written communication to secure payment
- Reconcile customer accounts, provide invoice copies and statements as needed.
- Review and identify root cause issues arising from disputes, billing, short and slow pays etc
- Maintain positive relationships with customers and organizational staff.
- Collaborate with Commercial Sales Team, Market Sales Leaders and stores to resolve disputes.
- Perform other duties as assigned
Education and Experience
- 3-5+ Years hands-on SAP or large ERP experience in Accounts Receivable or Credit with high transaction volume (20-50K monthly transactions).
- HS Diploma- General
- Bachelor's Degree in Accounting/ Finance
Knowledge, Skills and Abilities
- Strong customer service skills.
- Ability to handle difficult customer situations.
- Experience with business-to-business collections is required.
- Knowledge of managing the dispute process and negotiating payments on delinquent accounts.
- Ability to work under tight time constraints.
- Ability to work within a team environment as well as independently.
- Present relevant and timely top portfolio accounts to management to Identify relevant key issues and recommend appropriate actions to resolve.
- Excellent attention to detail.
- Ability to prioritize, handle stress in a fast-paced environment and manage time efficiently.
Benefits
- Medical, dental, and vision benefits
- Life insurance
- Short Term Disability
- Supplemental benefits
- 401(k) with company match
- PTO and holiday pay
- On-demand pay partner (DailyPay)
- Reduced benefits available for part-time team members
Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #LI-SQ1
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Pep Boys
life insurance, short term disability, 401(k)
Dec 15, 2025