Director Claims Management

Lead strategy. Protect the organization. Influence outcomes.

At ChristianaCare, our mission is to serve together with love and excellence. As Director of Claims Management, you'll play a critical leadership role in protecting one of the nation's leading health systems by directing complex professional and general liability claims, shaping litigation strategy, and partnering with executive leadership to minimize organizational risk while supporting exceptional patient care.

Reporting to the Vice President of Risk Management, you'll lead the claims management function, oversee high-profile litigation, collaborate with physicians, clinical leaders, legal partners, and insurers, and help drive informed decisions that strengthen our organization.

What You'll Do

• Lead the full lifecycle of professional and general liability claims from intake through resolution.

• Direct and mentor a team of Claims Specialists and litigation support professionals.

• Partner with outside defense counsel to develop litigation strategy, manage legal spend, and achieve favorable outcomes.

• Collaborate with Risk Management, Finance, executive leadership, insurance carriers, brokers, consultants, and actuaries on claims strategy, reserve analyses, and loss projections.

• Guide complex claims investigations while identifying opportunities for early resolution and cost containment.

• Present claims trends, reserve analyses, and litigation metrics to executive leadership and Board committees.

• Support enterprise initiatives focused on patient safety, risk reduction, and continuous process improvement.

• Ensure compliance with insurance reporting requirements and contractual obligations.

Qualifications:

• Bachelor's degree required; Juris Doctor (JD) strongly preferred.

• Seven or more years of progressive experience in claims management, litigation management, or healthcare liability.

• Experience managing outside defense counsel, insurance carriers, brokers, and complex litigation.

• Demonstrated leadership experience managing professional teams.

• Strong business judgment, negotiation, and strategic decision-making skills.

• Healthcare experience strongly preferred.

• CPCU, ARM, or other insurance/risk management designation.

• Experience with captive insurance programs or reinsurance.

• Familiarity with the London insurance market.

Why ChristianaCare?

This is an opportunity to join one of the region's premier integrated health systems where your leadership directly influences enterprise risk strategy, financial stewardship, and organizational excellence.

You'll work alongside highly respected clinical, legal, finance, and executive leaders in a collaborative environment that values innovation, integrity, and continuous improvement, while helping protect the mission of delivering exceptional care to every patient we serve.

ChristianaCare offers an annual incentive bonus and a collegial space where innovation is valued. We offer incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching. Fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Our medical/dental/vision benefits are available to our caregivers on their first day of employment! And we offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/