Lead Medical Assistant - Call Center - 4S Ranch

This is a benefited, full time position generally working Monday-Friday from 8am-5pm. Hours will vary as needed. Located at XXX but may travel to other sites as needed.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2025.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Why work at the 4S Ranch Call Center?

• Make a Meaningful Impact: Mentor and support new hires across 10 primary care clinics, providing essential training and creating a positive first impression of the Scripps way.
• Collaborative Relationships and Growth: Build strong connections with leaders and teams across clinics while gaining valuable exposure and opportunities for professional development.
• Supportive and Motivated Team Culture: Join a high-performing team with strong patient engagement scores, where your role allows you to make a difference and contribute to a positive, rewarding environment.

What you'll do:

• Lead training and provide ongoing support for onboarding new employees and delivering continuous guidance across ten primary care clinics to ensure adherence to organizational standards and success in their roles.

• Providing technical support to Medical Assistant staff in a clinic site or physician module to include training, assurance of consistency and standardization of procedures.

• Management of day-to-day staff coverage arrangements to ensure excellent patient care, staff performance management, and to serve as a mentor to staff.

• Covering multiple positions and departments.

• Mentoring new and existing staff on clinical processes and procedures.

• Responsible for review of new and existing staff documentation and charge documents for completion and accuracy.

• Practice within the scope of a Medical Assistant and contribute to the team as necessary to ensure quality patient care, performing as a staff MA as needed.

Required Education/Experience/Specialized Skills:

• Certified Medical Assistant or Military Corpsman, plus two years applicable clinical experience.
• Requires excellent skills in communication, problem-solving, team development, planning and follow-through.
• Ability to exercise the authority and responsibility for assigned services based on the scope of the organization and complexity of patient care.

Required Certification/Registration:

• Completion of a formal Medical Assistant program or Military Corpsman program pursuant to the Division of Allied Health Professions.
• American Heart Association Healthcare Provider BLS required in clinical setting.

Preferred Experience:

• Primary Care
• Public speaking
• Preceptor experience