Food & Beverage Manager

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Come join our team as a Food & Beverage Manager. This associate is responsible for the daily operation, financial performance, and guest experience of Cloud Bar and President's House Coffee at Omni Austin Hotel Downtown. This role ensures the highest levels of service, safety, cleanliness, and associate engagement while maintaining strict adherence to Omni standards, policies, and procedures. The Food & Beverage Manager leads front-of-house operations, drives revenue and profitability, develops associates, and maintains a strong presence on the floor and pool deck.

Omni Benefits Include

Free Donwtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Guest Experience & Service Standards

• Consistently ensure maximum guest satisfaction through active floor and pool deck leadership.
• Maintain and refine service standards, steps of service, and overall guest flow.
• Conduct daily pre-shift meetings to communicate service focus, promotions, safety reminders, and operational updates.
• Monitor timing of service, table turnover, and guest engagement.
• Handle guest concerns and complaints promptly and professionally to ensure guest satisfaction.
• Recognize repeat and VIP guests and ensure special attention details are executed properly.
• Monitor guest feedback and comments related to food, beverage, and service quality.

Operational Leadership

• Oversee daily front-of-house operations for Cloud Bar and President's House Coffee.
• Supervise service during all operating hours, including peak pool and seasonal business periods.
• Ensure all service areas, side stations, and bar areas are fully stocked, organized, and operational.
• Maintain cleanliness and physical condition of outlets, pool deck, furniture, equipment, and guest areas.
• Ensure all equipment, beverage machines, coffee equipment, and point-of-sale systems are functioning properly.
• Maintain proper atmosphere including lighting, music, and overall presentation.
• Assist in service, seating, bar operations, or pool deck duties as business levels require.

Pool & Safety Operations

• Ensure all pool operations comply with Omni policies, safety regulations, and resort standards.
• Enforce pool rules, liquor liability laws, and standards of conduct for guests and associates.
• Schedule and conduct regular safety trainings and emergency preparedness drills.
• Maintain close communication with leadership regarding incidents, guest concerns, or safety issues.
• Maintain a visible leadership presence on the pool deck, assisting with towels, seating, umbrellas, and guest needs as required.

Associate Leadership & Development

• Recruit, hire, train, coach, and develop front-of-house associates.
• Ensure appropriate staffing levels for all operating periods and seasonal demands.
• Create and approve weekly schedules while adhering to forecasted productivity and labor targets.
• Monitor associate performance, productivity, appearance, and adherence to uniform standards.
• Promote cross-training and associate development opportunities.
• Conduct regular meetings with supervisors to review operations, performance, and opportunities for improvement.
• Plan and lead required monthly meetings in accordance with Omni SOPs.

Financial & Administrative Responsibilities

• Manage outlet profitability through effective labor control, cost management, and revenue growth.
• Responsible for payroll management including punch edits, time adjustments, and payroll forecasting.
• Participate in budgeting, forecasting, and monthly profit & loss reviews.
• Conduct end-of-month food and beverage inventories in coordination with Culinary and Accounting.
• Maintain accurate beverage, wine, china, glassware, linen, and uniform inventories.
• Review and approve purchase requests prior to submission to the Director of Food & Beverage.
• Ensure proper cashiering procedures, reconciliations, deposits, and adherence to accountability standards.
• Conduct menu engineering and pricing analysis as required.
• Drive revenue through up-selling, promotions, cabana sales, and merchandising initiatives.

Compliance & Standards

• Ensure adherence to all Omni policies, procedures, and brand standards.
• Enforce all liquor liability laws, including prevention of service to minors or intoxicated guests.
• Ensure associates are knowledgeable in emergency procedures and accident prevention.
• Maintain compliance with all health, safety, and sanitation standards.

• Minimum of 2-3 years of Food & Beverage management experience in a hotel or resort environment.
• Strong knowledge of front-of-house operations, bar service, pool operations, and coffee service preferred.
• Proven leadership, communication, and organizational skills.
• Financial acumen with experience in labor management, forecasting, and P&L review.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and seasonal peak periods.CPR or willingness to obtain certification.
• Must have current TABC/Food Handlers Certifications.
• Must be able to lift, pull, push 50lbs+.
• Must be able to walk, stand up to 10+ hours shift.
• Working Conditions: exposure to weather conditions, hazardous chemicals, and exposure to all food and beverage operations.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.