Senior Manager - Operational Resilience

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.

Progress starts with you.

As a Senior Consultant on Visa's Operational Resilience team, you will be responsible for overseeing the daily operations and upkeep of our Operational Resilience program activities. This includes providing second-line oversight of the program to monitor the efficacy and efficiency of program processes, while also aiding in the fulfillment and adherence to annual program objectives and requirements as needed.

Key Responsibilities:

• Create, maintain, and test business continuity plans (BCP) and business impact analyses (BIA) to ensure the organization is well-prepared. Serve as a subject matter expert on business continuity lifecycle activities.
• Identify opportunities for improvement based on feedback and collaborate cross-functionally to implement necessary enhancements.
• Continuously track and manage operational processes to ensure smooth and efficient functioning.
• Collaborate with regional and global stakeholders to provide oversight of crisis response and recovery operations, ensuring timely and effective event resolution.
• Perform regular testing and validation of resilience measures to verify their effectiveness and readiness.
• Organize and conduct regular training and awareness programs for staff to ensure they are informed and prepared regarding resilience practices.
• Support the development and delivery of a robust testing and exercise program, across regional and global teams, as required.
• Support vendor assessments to ensure third-party dependencies do not compromise the organization's resilience.
• Support on-call responsibilities, when required.
• Support initiatives related to overall program delivery, enhancements, and governance.

This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 8or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• 10or more years of work experience with a bachelor's degree or6-8 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting.
• Highly driven, resourceful, and results oriented individual, allowing for limited oversight, with proven leadership in crisis management, business continuity, vendor resilience, and operational resiliencemethodologyand best practice.
• Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems.
• Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired.
• Knowledge of risk, regulatory, audit, and governance best practices.
• Proven ability to have led multiplesmall-medium sizedprojects effectively in a fast-paced, deadline-driven environment with the potential for peoplemanagement capability.
• Ability to manage complex issues with limited direct managerial oversight.
• A team player with excellent interpersonal skills and ability to mentor junior level employees.
• Solid analytical, problem-solving, and critical thinking skills.
• Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134,800.00 to 217,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.