Senior CIAM Solutions Designer (Remote)

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX

At First Citizens Bank we're in the midst of a bold digital transformation-simplifying, consolidating, and modernizing the way we serve our customers. We're evolving toward a foundational North Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market.

This is not business-as-usual. We're reimagining our digital banking platform from the ground up-rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career journey, building what's next while staying grounded in the impact we create today. If you're energized by transformation, passionate about elegant design, and ready to help lay the technical bedrock for a digital-first future-we want to talk to you.

We are looking for a technically skilled Solutions Designer for our Customer Identity & Access Management (CIAM) and Fraud capabilities built on theOkta Customer Identity Cloud, enabling secure, seamless, and compliantdigital onboarding, authentication, and servicing journeys.

You'll be responsible for translatingbusiness, security, fraud, and regulatory requirementsinto well-engineered identity and fraud solutions, balancingcustomer experience, risk mitigation, and platform resilience. The Solutions Designer partners closely with Product, Engineering, Cyber Security, Fraud, Risk, and Architecture teams to ensure solutions arereusable, scalable, and fit for a regulated financial services environment.

• Design end-to-end CIAM and fraud-aware identity solutions:
  • Authentication and federation (OAuth 2.0, OIDC, SAML)
  • Okta Identity Enginefor adaptive, risk-based authentication
  • Universal Directoryfor customer identity profiles and attributes
  • Multi-factor authentication (MFA), step-up and recovery flows
• Design identity flows that integrate fraud signals and outcomes into:
  • Digital onboarding and identity proofing
  • Login and re-authentication journeys
  • High-risk transactions and step-up scenarios
• Produce clear and consumablesolution design artefactsincluding architecture diagrams, sequence flows, integration patterns, and non-functional requirements.
• Design integrations between Okta CIAM and:
  • Mobile and web banking platforms
  • API gateways and backend services
  • Fraud decision engines and monitoring platforms
  • Customer data and CRM systems

• Ensure solutions supporthigh-volume, low-latency digital trafficwith appropriate resilience and failover.
• Balance security controls withfriction-aware customer experience.
• Partner with Fraud Operations to ensure solutions support effective monitoring and resolution.

• Embedsecurity-by-design, privacy-by-design, and compliance-by-defaultprinciples in all solutions.
• Ensure alignment with financial services regulations and policies related to:
• Strong Customer Authentication (SCA)
• Data protection and privacy
• Fraud prevention and operational risk
• Design secure management of credentials, secrets, encryption, tokens, and keys.
• Support design governance, threat modelling, audits, and regulatory reviews.

• Work closely with engineering and delivery pods to:
• Translate designs into epics, features, and backlog items
• Provide ongoing design assurance during build and test
• Resolve design trade-offs and integration challenges
• Ensure CIAM and fraud solutions areimplementable, testable, operable, and resilient.
• Contribute to reusable patterns, reference architectures, and playbooks for identity and fraud.

• Act as the CIAM & Fraud solution design authority within initiatives and delivery squads.
• Collaborate with Product, UX, Fraud, Cyber Security, Risk, and Operations teams to align designs to outcomes.
• Clearly communicate technical solutions, risks, and trade-offs to senior and non-technical stakeholders.

Bachelor's Degree and 8 years of experience in Software application development OR High School Diploma or GED and 12 years of experience in Software application development

Preferred Qualifications

• Experience as aTechnology Solutions Designer, Solution Architect, or Senior Engineerwithinfinancial services.
• Minimum 3-5 years experience with at least one major programming language (e.g. Java, Python, Go, etc.,)
• Hands-on experience designingOkta-based CIAM solutions.
• Strong understanding offraud prevention, risk-based authentication, and secure digital journeys.
• Experience working withinagile, product-aligned delivery models.
• Familiarity with regulatory, audit, and operational risk expectations.
• Strong CIAM and fraud-aware identity design expertise
• Deep understanding ofOkta architecture and configuration concepts
• Ability to balancecustomer experience, security, and fraud controls
• Excellent documentation, diagramming, and stakeholder communication skills
• Pragmatic, delivery-focused mindset with attention to detail
• OAuth 2.0, OpenID Connect, SAML
• Fraud signal integration and risk-based decisioning
• Strong understanding of REST APIs, event-driven architectures
• Experience of Cloud platforms (AWS, Azure, GCP)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.