City Manager

FLSA Status: Exempt

The most important responsibility is to manage your city as your own business. This includes hiring, setting employee compensation, training, disciplining and terminating your employees, setting rates, renegotiating all existing leases, negotiating new ones, recommending, and in most cases negotiating the purchase of properties.

Your performance is not only judged on the profitability of your city or cities, but also on new locations purchased and net new ones leased. You have all the authority necessary, not just the responsibility, to ensure your success. In reality, you run your own business. The home office is there to help and guide.

ESSENTIALDUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Hiring, training, disciplining, retention, and termination of employees
• Ensuring compliance with all applicable Federal, state, local, and discrimination regulations
• Securing and accounting for collected revenues and company assets
• Fulfilling all obligations and agreements with customers and our landlords
• Ensuring locations are maintained in a neat and clean manner (no weeds or paper)
• Increasing profitability and growth through new leases, negotiations, renegotiations and property purchases
• Ensuring timely, accurate submission of reports and documentation and keeping records
• Procuring all necessary equipment, supplies and services to support profitability and growth
• Retain current client/customer base - meeting regularly with landlords and/or their representatives, being sure they are treated as our first priority and their requirements are met
• Marketing- resulting in increasing the client/customer base
• Setting labor rates and all parking rates
• Maintaining a courteous, respectful and professional relationship with all customers, vendors, co-workers, suRervisors and managers.
• Parking customers, employers and landlords are our most important asset.
• Maintaining a clean, neat, professional appearance at all times. While on the job, wear the designated clothing.
• Provide own\transportation including the cost/expense of fuel, maintenance, repairs and insurance.
• Keeping your personal transportation neat and clean at all times, inside and out.
• Accurately completing and submitting manager's reports and time cards on a timely basis for all employees.
• Supervision, training, promotion and surveillance of assistant managers, operation managers, supervisors and all operations.
• To see that designated employees train, discipline and release/terminate associates in their area of responsibility if not performing adequately.

Field Operations

Presentation: Ensuring the presentation of all locations are in keeping with company standards and policies including cleanliness, signing, safety and compliance with pertinent parking regulations.

Maintain and repair as needed all equipment as called for in the existing agreement with landlord. Ensure revenue collection devices are operational at all times. Keep locations, signs and equipment clean and free from graffiti.

To always project a favorable public image of yourself and the company to promote the corporation's aims and objectives.

Customer Service: Ensuring the landlord/parking customer is taken care of. This includes ease of paying for parking; promotion of the "We Care" program; prompt courteous handling of complaints; timely processing of monthly permits and regular contact with landlords who must always be thought of as our customers.

Office Administration

Personnel: Hiring, training, disciplining and terminating of personnel and timely submission of all personnel related documentation and reports. This includes all personnel action forms, corrective and/or disciplinary actions and payroll. Accurate/timely submission of monthly labor budgets, F-031 Form, and managing city labor expenses to maximize net profit.

Maintain a favorable working relationship with all company employees - being sure no discrimination or harassment is being practiced and immediately stopped if found. All discrimination of any sort must be reported to the Vice President Human Resources, and the Senior Vice President of Operations immediately.

To maximize employee morale, productivity, and effectiveness. Review performance results and take corrective measures, including additional training and/or counseling as needed.

Perform all necessary supervisory functions to effectively motivate and efficiently manage your personnel.

• Maintain a qualified staff with pay and benefits commensurate with local conditions and expectation
• Communicate areas of accountability and performance expected of personnel assigned
• Determine standards of performance as a basis to review progress of personnel assigned
• Handle salary adjustments, transfers, promotions, and discipline issues including dismissals
• Ensure proper training and counseling of all personnel

Security: Ensure company assets and revenue are safeguarded at all times. Conduct, document and maintain file results of field audits. Ensure compliance with all safety regulations.

Operations: Manage city expenses, not just labor, to maximize net profit. Ensure all invoices are paid on time and accurately; all discounts taken

Timely collection of all A/R's and collect all past due accounts. Responsible for revenue/start up projections being met for each new location. Ensure purchase orders are completed/processed accurately.

Meet regularly with all local landlords. Inquire, address and resolve to everyone's satisfaction all operation problems. Being sure all problems are discussed and solved.

Enact contingency plans as needed during any problems, disasters, etc.; identify potential problems, troubleshoot. Bring\all unusual problems to the attention of the home office and what you have or propose to do about them.

Be sure there is accurate, timely accounting and documentation of all funds (including cash, cash equivalents and credit card transactions); this also includes accurate and timely deposits of all funds into designated bank accounts. Security, accountability, distribution (sale) and documentation of validations, Diamond Dollars, and monthly permits.

Accurate, timely home office computer input of information (revenue, expenses, permits, etc.), including processing of field media as submitted (green sheets, deposit bag summaries). Document and maintain a file of monthly audits to ensure procedure compliance.

Ensure accuracy of management reports to be sent to landlords and that all contract agreements are being met.

Review monthly rental checks and documentations with all landlords - if not in person, then by phone with all landlords or their representatives.

Work with the auditors to be sure all records are accurate and all money is accounted for and turned into the bank.

Real Estate: Direct market and develop within your area with a goal of obtaining more parking locations. Strengthen and subsequently maintain relationships with current accounts (i.e. landlords), including but not limited to all re-negotiation efforts and the oversight of national accounts. Build and develop profitable relationships with new accounts.

Establish and maintain excellent relationships with all city officials.

What You Need to Succeed:

• Strong leadership, decision-making, and organizational skills.
• Ability to manage operations as if running your own business.
• Experience in team management, financial accountability, and customer relations.
• High standards of honesty, professionalism, and presentation.

Qualifications:

• Associate's degree preferred and a minimum of two (2) years of related managerial experience and/or training, OR equivalent combination of education and experience.
• Knowledge of general business practices, including accounting, human resources, and customer service.
• Must have and maintain a valid driver's license and clean driving record, reliable transportation, and the ability to travel locally

Valid state-issued driver's license and proof of insurance. Valid passport for travel to/from US/Canada, when necessary.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Physical: To perform this job successfully, an individual must be able to meet the physical and psychological demands of the position.
• Regularly required to stand, walk, sit, climb stairs, kneel, stoop, crawl, and reach with hands and arms. Able to occasionally lift and/or move up to 25 pounds.
• Extended hours, including evenings and weekends, may be required.

Other: Able to transfer/relocate to another facility/location without notice at any time.Note: All employees are subject to internal audits to ensure compliance of all policies and procedures related to recording, handling and depositing of money received and of other duties assigned. In the event an employee fails an internal audit, the consequence may be disciplinary action, up to and including termination of employment. Salary: We maintain broad salary ranges for our roles in order to account for variations in experience, training skills, geographic location, and market conditions, as well as to reflect our differing products and lines of business. The pay range referenced is as of the time of the job posting.

Benefits: Full-Time Employees For full-time employees, we offer a comprehensive benefits package (subject to elections and eligibility) that includes Medical, Dental, Vision, Health Savings Accounts and/or Flex Spending Accounts, Employer Provided Life and AD&D Insurance, Voluntary Life Insurance and AD&D, Employer Provided Long-Term Disability Insurance, Voluntary Short-Term Disability Insurance, Personal Accident Plan, Employee Assistance Program, Non-Qualified Deferred Compensation Plan, and Tuition Reimbursement. We offer 8 paid holidays per calendar year, paid sick leave, and paid vacation once eligibility requirements are met.

Part-Time Employees: The company offers paid sick time to all employees once eligibility requirements are met. We are committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.