New

Undergraduate Intern Summer 2026 - Customer Care

United States Tennis Association (USTA)

United States, Florida, Orlando

Jan 12, 2026

2025-4760

# of Openings

Category

Administrative

Company : Name

US-FL-Lake Nona

Who We Are We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open. Why Intern with the USTA?We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and crafting opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game! The RoleThe Enterprise Customer Care team provides support to a wide range of audiences who interact with USTA digital platforms,including program organizers, players, parents, coaches, facilities, as well as individuals seeking assistance related to the US Open. This role contributes to initiatives aimed at improving the customer experience across our websites and enhancing interactions with the Customer Care team. It offers valuable exposure to customer operations, digital support tools, and service-improvement strategies.

Respond to customer inquiries via chat, phone, and email, providing timely, accurate, and professional support

Maintain and update customer care resources, including FAQs, troubleshooting guides, and user tutorials
Analyze customer interactions to identify trends, common issues, and opportunities for improvement
Collaborate with team members to develop new support materials and enhance existing resources based on customer feedback
Manage customer service tickets, track follow-up communication, and help ensure customer satisfaction
Participate in team meetings and brainstorming sessions to identify enhancements to the overall customer experience

Program details:

8-week program from June 9 through August 11
Schedule: Monday-Thursday, 9:00 AM-5:00 PM ET
Hybrid role requiring 3 days per week on-site at our Orlando Office.
Compensation: $16.00

Who You Are

Strong written and verbal communicator with a clear, professional tone
Customer-service minded, with an interest in understanding user needs and improving support experiences
Analytical and detail-oriented, with the ability to conduct research and interpret data
Proficient in Google Suite (Docs, Sheets, Slides); familiarity with CRM or customer service tools is a plus
Collaborative, easy to work with, and eager to learn
Motivated, adaptable, and comfortable working in a fast-paced environment
Strong problem-solver capable of resolving issues efficiently and independently
Organized, with the ability to manage multiple tasks and maintain attention to detail

Preferred Skills

Experience in customer service or support roles (online or in-person)
Experience creating content such as help articles, guides, or FAQs
Strong organizational and prioritization skills

What the Program OffersAs an intern, you will fully immerse into the USTA culture and be a true part of the team! During the program you will have the opportunity to network with Senior Leadership- including the CEO- as well as be mentored by current staff. Additionally, you can look forward to:

Weekly professional development workshops.
Participation in a group project which will be presented to staff at the end of the program.
Opportunity to have your resume reviewed by one of our recruiters.
Ability to participate in company activities, including our 7 Business Resource Groups.
And more!

Come One, Come All We strongly encourage you to apply if you're interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.