ACH Fraud Analyst

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $30.15 to $47.15.

The ACH Fraud Analyst provides processing and operational support to our fraud risk mitigating applications. Responsible and accountable for the effective resolution of all fraud alerts and claims. Serves as a main point of contact for all ACH Fraud-related problem resolution. Acts as the operational expert for ACH fraud analytics and addresses ACH fraud issues to ensure they are resolved in an efficient and timely manner. Respond and resolve ACH fraud issues of the highest complexity by maintaining a strong knowledge of behavioral analytics and risk mitigating rules. Responds timely to fraud alerts from risk mitigating tools in accordance with established procedures.

Requirements:

H.S. Diploma or General Education Degree (GED) or equivalent
• 5 years of ACH operations experience analyzing, researching, and resolving high risk transactions
• Fraud Management software solution software experience; Verifin and/or Sardine strongly preferred
• Strong understanding of banking principles
• Strong customer service skills
• Ability to interact with senior level management (internally and externally)
• Excellent research and analytical skills
• Strong attention to detail
• Excellent organization skills
• Exceptional in MS Office, particularly in Excel for data manipulation

Preferences:

• Bachelor's Degree in Arts/Sciences (BA/BS) in Finance, Accounting, Risk or related field
• Experience with Fraud Analytics or Risk Mitigation
• Accredited ACH Professional (AAP)
• Accredited Payments Risk Professional (APRP)

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.