Pool and Beach Experience Manager

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

This position is responsible for coordinating proper training, service and supervision of associates between the Surfcaster Restaurant, Pool Servers, Pool Recreation, Beach Recreation, and Surfcaster To-go and Beach Service. Our Pool & Beach Experience Manager is to deliver prompt, courteous service to associates and guests in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Essential Functions:
To integrate and oversee the Pool, Beach, and Oceanside / Surfcaster Restaurant experiences, ensuring a cohesive, elevated guest journey.

Seasonal Allocation

• 75% Pool & Beach Operations (March - October)

• 25% Oceanside / Surfcaster Restaurant Operations (November - February)

• Daily Focus

  • Office / Planning: 8:00 a.m. - 10:00 a.m. (extended hours during holidays)

  • Pool Deck / Beach Presence: 10:00 a.m. - 6:00 p.m. greeting guests, resolving concerns, coordinating accommodations, and creating memorable guest experiences

• Oversee the full guest experience while visiting the Pool and Beach; follow up on guest opportunities as needed

• Communicate and coordinate openly between Recreation and Surfcaster / Food & Beverage teams

• Lead and support day-to-day operations for:

  • AM and PM Pool & Beach Attendants

  • Pool Servers

  • Surfcaster Restaurant - Pool Service

  • Surfcaster To-Go

• Ensure training, service standards, SOPs, and Omni culture are consistently implemented across all teams

• Oversee Pool Experiences, including:

  • Pool seating

  • Towels

  • Cabanas

  • Luxury chairs

• Oversee Beach Experiences, including:

  • Beach cabanas

  • Elite seating

  • Chairs and umbrellas (sales and service)

• Attend department meetings and communicate pertinent information to associates and leaders

• Assist as acting Surfcaster Manager on Duty (MOD) as needed

• Support the craft & activities hut, camp room, and group recreation operations as needed

• Focus on and reinforce:

  • Timeliness

  • Cleanliness

  • Friendliness

  • Functionality

  • Teamwork

• Participate in Surfcaster and Recreation ATGT meetings

• Use Omni pillars to grow associates in a positive manner and develop ideas from associate input

• Build associate confidence through Power of Engagement

• Organize ATGT meetings

• Recognize associates through OSC Awards

• Balance the Trilogy

• Set performance standards through Moments of Service

• Maintain SOP and MOS consistency across all applicable teams

• Conduct and submit weekly MOS audits for departmental consistency

• Become proficient in POS systems and serve as departmental administrator

• Utilize BirchStreet, Kronos, and related systems as required

• Apply business acumen to drive revenue and develop new programming and rental opportunities

• Assist in developing long-range departmental plans, including:

  • Pool & Beach cabana experiences with food and beverage offerings

  • Beach reservation processes

• Must have previous experience in a similar role. Previous hospitality, recreation experience strongly preferred. Previous leadership experience required.
• Bachelors degree in Recreation, Tourism or Hospitality strongly preferred.
• Must be able to operate golf cart safely on beach and around resort.
• Must be able to operate company motor vehicle in accordance with company motor vehicle standards
• Must be over the age of 21, have a Georgia or Florida license in good standing, no previous histories of license suspensions or DUIs/DWIs
• Able to work in outdoor environment in varying weather conditions to include sun, rain, varying temperatures, humidity, etc.
• Must be able to lift, push, pull, carry up to 50 lbs unassisted and repeatedly / up to 100 lbs unassisted and occasionally.
• Must be able to squat, bend, stand for long periods of time while setting up cabanas, beach chairs, umbrellas and assisting guests.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.