Program Manager - The Way Out Center

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

Under the supervision of the Director of Social Services, The Way Out Center Program Manager will be responsible for all administrative, program and personnel functions along with day-to-day operations of The Way Out Center Program.

EDUCATION AND WORK EXPERIENCE:

• Bachelor of Science or Arts Degree in social work, psychology, or other related field preferred
• Center management experience could be considered in lieu of degree
• Experience supervising staff and volunteers
• Experience working with the homeless population

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Knowledge of social services, local resources, and referrals as appropriate
• Possess general computer and keyboarding skills
• Knowledge of Microsoft Suite and recordkeeping systems
• Effective verbal and written communication
• Capable of observing and communicating effectively with staff, volunteers, program participants, and the community
• Effective interpersonal skills effectively working in a team and with diverse populations
• Capable of scheduling, performing, and maintaining data entry, contract compliance, budgeting, and reporting
• De-escalation training
• Over 21 years of age
• Possess a Valid State Driver License
• Pass a Criminal and Driver Background Check
• Peer Support Certification preferred or obtained within 90 days of hire
• Have or complete De-escalation training
• Proficiency with CMIS/HMIS software preferred
• Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire
• Experience supervising staff and volunteers
• Experience working with homeless demographic

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Represent The Salvation Army and respect and work within its Christian tenets
• Supervise The Way Out Center employees, participants, and volunteers
• Ability to work a flexible schedule to offset daily workloads or staffing shortfalls; find replacement staff
• Supervise all work areas within the office:
  
  
  
  • Office Management
  • Development/implementation of policies, procedures, systems and forms
  • Case management
  • Records management
  • Data collection and statistical reporting
  • Quality customer service
  • Billing
  
  
  
  
• Train The Way Out Center staff on positions, TSA policies/procedures, and continuing education as needed
• Assist Director of Social Services on contract compliance, fundraising, grants, budgeting, and program audits
• Meet with employees/volunteers regularly to exchange information and discuss issues affecting the program
• Prepare procedural manuals and policies with guidance from the Director of Social Services
• Prepare reports as required by the Director of Social Services
• Regularly monitor the accuracy, completeness, and timeliness of all functions of the office
• Serve as a point of contact for information and represent The Way out Center to the community
• Respond to all inquiries within established guidelines; represent TSA at community meetings and events
• Provide outreach services outside The Way Out Center to recruit program applicants
• Train staff and volunteers in the use of automated systems and word processing software, introduce new versions or functions, trouble shoot problems, and attend meetings
• Supervise the management, retrieval, and destruction of records within established guidelines
• Schedule/provide guest transportation to/from appointments, meetings, and employment as required
• Manage appeals of participants that have been terminated from The Way Out Center and make decisions regarding appeals, unless directly involved
  
  
  
  • If directly involved with the termination or appeal, the Social Services Director makes the determination
  
  
  
  
• Able to be on-call for programming emergencies
• Perform The Way Out Center tasks required, which may include but not be limited to the following:
  
  
  
  • Oversight of outreach
  • Intake and placement of new participants
  • Case management
  • Emergency Assistance Programs (food, clothing, transportation, etc.)
  • Life Skills Classes including the demonstration kitchen
  • Turning over of units
  • Monthly Case Reviews for all participants
  • Random unit checks
  • Aftercare services
  • Follow-up services
  • Seasonal and special Events
  
  
  
  
• Perform other tasks as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Operate a multi-line telephone
• Operate a desktop or laptop computer
• Lift up to 30 pounds regularly and 50 pounds occasionally
• Access and produce information from a computer
• Understand written information
• Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed
• Turnover center units

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

WORKING CONDITIONS:

• The work is typically performed in a shelter environment with office spaces, communal living areas, a kitchen and individual bathrooms
• Fast-paced environment with frequent interruptions requiring adaptability, compassion, and resilience
• Frequent loud noises due to group conversations, TV or music playing, and clients in mental health crisis
• Irregular hours, including nights, weekends and holidays

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.