New

Student Program Associate, Families Programs

George Washington University

United States, D.C., Washington

Jan 13, 2026

I. JOB OVERVIEW

Job Description Summary:	The Division for Student Affairs ( DSA) cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. Students are offered opportunities, services, and activities that promote connectedness, diversity, inclusion and belonging. The Student Affairs team is comprehensive and collaborative, and supports the mission to be academically rigorous and simultaneously student-centered. Reporting to the Assistant Dean for Family Engagement, the Student Program Associate, Families Programs is responsible for supporting the goals and priorities of the Family Engagement team and Division for Student Affairs. This position supports the development and facilitation of New Families Orientation for families and supporters for new first-year and transfer students, serves as staff liaison to Orientation & Class Year Programs and other campus partners, develops and manages communications, and supports special programming efforts for GW families and supporters. Position Description Develop, coordinate, and execute family engagement programming in collaboration with the Family Engagement team and campus partners to foster connection, enhance belonging, and support onboarding for GW families. Signature programming includes New Families Orientation, Alumni & Families Weekend, Family Advisory Council meetings, virtual webinars, and additional engagement programs. Lead unit-wide communications, including development and management of the annual communications plan; oversight of the GW Family Connections portal; production of a monthly e-newsletter to all GW families; creation of marketing materials and presentations; and planning and facilitation of a summer webinar series. Oversee undergraduate student employees by providing coaching and delegation of work. Support the Family Engagement team in the development, launch, and administration of a new Family Ambassador Volunteer Program. Responsibilities include designing and marketing the program; recruiting, training, and coordinating volunteers; establishing and maintaining a volunteer database; and managing ongoing communications to ensure sustained engagement and program effectiveness. Assist with outreach to external sponsors and vendors to support family engagement programming efforts. Partner with Orientation & Class Year Programs and other campus partners to develop intentional, outcomes-based programming that meets the needs of a diverse student and family population. Serve as a primary point of contact for GW families and supporters, providing timely support, guidance, and issue resolution via online communication platforms, email, and phone. Participate in Division-wide and University-wide initiatives, committees, and projects aligned with the mission and strategic priorities of the Division for Student Affairs. Collaborate with Alumni Relations, University Advancement, Admissions, and other partners to advance student success and strengthen family engagement efforts. The position is based at GW's Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Typical duties often are administrative in nature including tasks that are routine, and under general or limited supervision of more senior personnel within the department or program.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	BA degree or higher preferred. Experience in student-facing higher education roles, including admissions, orientation, student services, or related functional areas. Exceptional communication skills, with demonstrated strength in writing, public speaking, interpersonal communication, and customer service/engagement. Proven experience in event and program management, including planning, execution, and assessment. Strong understanding of first-year and transfer student populations and their families, with the ability to design targeted programs, services, and communications that address their unique needs. Demonstrated ability to manage multiple priorities, work independently, and adapt effectively to changing or competing demands. Proven leadership skills and the ability to thrive in a fast-paced, high-volume environment with flexibility and good decision making. Commitment to a people-centered and equity-driven philosophy that prioritizes care, development, and inclusive practices; willingness to challenge traditional approaches to create more student-centered experiences and unique family engagement opportunities. Experience with CampusESP or comparable CRM and engagement platforms to manage communications and stakeholder outreach.
Hiring Range	$45,925.13 - $63,191.56
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Division of Student Affairs
Family	Student Affairs
Sub-Family	Student Programs
Stream	Individual Contributor
Level	Level 1
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40+
Work Schedule:	Monday - Friday, 8:30 am - 5:30 pm. Occasional nights and weekends are expected.
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S014002
Job Open Date:	01/12/2026
Job Close Date:
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.