Digital Associate Product Manager, Service to Armed Forces Applications

Job Description:

WHY CHOOSE US?
Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:
The Digital Associate Product Manager is a key contributor to the product team, supporting the full product lifecycle-from design and development through release and ongoing enhancement. This role helps build new digital services and capabilities while continuously improving existing products. The Associate Product Manager partners closely with design, product, technical, and program teams to clarify business problems and opportunities, co-create user-centered digital solutions, and translate requirements into clear, well-structured user stories and documentation.

This position will primarily support the following three Service to the Armed Forces (SAF) Salesforce Products:

1. Military Veteran Caregiver Network (MVCN) is an online community built in Salesforce that provides Military Caregivers with resources and chat/messaging forums to support one another through caregiving. MVCN is an established platform with a large audience and active membership.

2. A new Veterans and Active-Duty community network, a robust community dedicated to providing peer support for veterans and Active-Duty military. The platform unites veterans from all eras and locations, fostering mutual support, camaraderie, and an invaluable exchange of experiences. Services extend to those currently serving in the military, and to veterans who have completed their service, regardless of when they served. The network welcomes individuals from all branches of the military, recognizing the unique experiences and challenges faced by each. Services cater to all ranks, acknowledging the diverse backgrounds and perspectives within the military community. Additionally, support is extended to members of the National Guard and Reserves, ensuring inclusivity across all components of the military.

3. The Service to the Armed Forces Marketing Cloud, an email marketing platform to reach diverse audiences and automate email campaigns that promote key events, programs, and engagement opportunities.

The work location for this position is 100% virtual/work from home from anywhere in the United States.
This role will collaborate with a team working across North American time zone hours.
Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during periods of major disasters, and to deploy annually for a period of 2 weeks to support disaster mission delivery in-person on a disaster relief operation.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
* Converts business strategy into product design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business outcomes
* Facilitates discovery of core problems and business outcomes to be achieved, including documenting user process flows and user stories
* Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design
* Supports the organization of user stories into epics, phases, and functions.
* Manages current and backlogged user stories in collaboration with technical and business product team members
* Collects product analytics and feedback from business, workforce, and client stakeholders for incorporation into ongoing product development
* Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed
* Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.
* Anticipates UX/UI and accessibility needs and collaborates with design resources as needed
* Monitors performance metrics and reviews system change requests to ensure product health and minimize business disruption
* Writes product communications and training for end users, including knowledge base articles and release notes
* Develop and maintain current knowledge of tech stack capabilities to support effective product design and refinement of business/program requirements

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Scope: Individual contributor with comprehensive technical knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.
Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.
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WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
* Education: Bachelor's Degree*
* Experience: 7 years of experience required
* Management Experience: 0 years of supervisory experience required

Knowledge / Skills / Abilities:

Technical/Functional:

* Experience working with diverse communities of end users and business stakeholders
* Experience with product design and development processes
* Experience with Agile development frameworks
* Proficient use of Microsoft applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools, including Mural and Lucidchart

Coordination, Project Management, and Communication:

* Ability to coordinate tasks and deadlines across concurrent projects
* Independent and self-motivated with excellent communication skills
* Excellent interpersonal and communication skills
* Experience working with internal customers, management, and outside vendors
* Experience managing expectations and emerging issues
* Experience consolidating technical and business information for leadership presentations and reporting

WHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):
* Strong digital product management skills, including mobile and web-based applications.
* Experience in human-centered design, including usability tests, research, etc.
* Familiarity/experience working with Salesforce products.
* Experience working with military or veteran audiences.
* Experience working with volunteers or experience as a volunteer.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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PAY INFORMATION:
The annual salary range for this position is $80K - $95K. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
* Medical, Dental Vision plans
* Health Spending Accounts & Flexible Spending Accounts
* PTO: Starting at 19 days a year; based on type of job and tenure
* Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
* 401K with up to 6% match
* Paid Family Leave
* Employee Assistance
* Disability and Insurance: Short + Long Term
* Service Awards and recognition

*LI-EH1
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The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights