Ambulatory Care Administrative Coordinator 2
 University of California - San Francisco Campus and Health | |||||||||||||
 United States, California, San Francisco | |||||||||||||
 Jan 13, 2026 | |||||||||||||
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Ambulatory Care Administrative Coordinator 2 Otolaryngology Full Time 87428BR Job Summary Under direct supervision and guided by the procedures of Ambulatory Services, the Ambulatory Administrative Coorindator, is responsible for managing the clinical coordination of the Cochlear Implant program. Responsibilities include the daily operational management of the Balance and Falls Center along with the Otology department which include patient liaison, data analysis and marketing work, compliance and quality assurance, financial management of cash-flow into the clinic, patient satisfaction, analysis of operational trends, deficiencies, and opportunities for creation of plans for implementation. S/he is knowledgeable about all aspects of scheduling and the revenue cycle, such as registration, scheduling, referral coordination, insurance authorizations, check-out, pricing and billing of services, cash collection and NOFO/NOFI practices. The Ambulatory Administrative Coordinator owns and manages the Balance and Fall Center along with the Otology department patient database. The Ambulatory Administrative Coordinator must be able to use this database as well as identify/create reporting to creatively analyze referral sources and abstract information from health care plans and medical records from referring practices to identify marketing strategies and create the optimal patient and provider experience. The Ambulatory Administrative Coordinator is the primary leadership resource for the Balance and Falls program. As such, s/he is responsible for updating database and preparing any necessary documents for weekly team meetings with internal and external providers, is responsible for purchasing and managing inventory of all hearing aid and cochlear implant related supplies/equipment, must resolve billing problems including working assigned reports to resolve problems and ensure payment on accounts, and must independently trouble-shoot daily issues, including patient, staff, and provider concerns and escalate them to management as appropriate. The Ambulatory Administrative Coordinator is the face of the program and will work collaboratively with other departments and recognize the synergistic value of partnerships with other practices. The Ambulatory Administrative Coordinator works as a central point of contact to create a comprehensive patient experience and care plan for patients and may be involved in test assisting. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Otolaryngology/Head and Neck Surgery service offers a broad scope of outpatient and inpatient services for the diagnosis and surgical management of ear, nose, and throat problems; head and neck surgery; and plastic and reconstructive surgery of the face. Required Qualifications
Preferred Qualifications
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Organization Health Job Code and Payroll Title 004477 AMBUL CARE ADMSTN CRD 2 CX Job Category Administrative Support Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Employee Class Career Percentage 100% Location San Francisco, CA Campus Mount Zion (SF) Work Style Fully On-Site Shift Days Shift Length 8 Hours Additional Shift Details Monday - Friday | |||||||||||||