Associate Director Academic Support Services (Transfer and Transition Services)

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Supports the academic transition of transfer students by managing the course evaluation process for those courses that meet University Core Curriculum requirements. Advises transfer students on lower-division and university requirements. Maintains knowledge of transfer policies and best practices. Supervises, trains, and evaluates the Transfer and Transition Services (TTS) equivalency team. Establishes and maintains relationships with college partner key staff. Presents at transfer related events.

• Collaborates with Assistant Vice President and Director of Transfer and Transition Services Office within Enrollment Management Services Unit in planning, developing, and disseminating the strategic vision and mission for the Transfer & Transition Services (TTS) Office.
• Monitors and improves all aspects of the course evaluation process for Transfer & Transition Services, including supervising, evaluating, and setting work priorities for a team of transfer evaluators.
• Manages and provides oversight of our proactive course evaluation processes (e.g. matriculation queries, Transfer Advising/Registration days, and prospective student-athletes.
• Hires, trains, and supervises transfer evaluators and assists the Director of Transfer & Transition Services in training new front line and transfer credit processing staff.
• Manages and provides oversight of TTS role in new student orientation, new advisor training, One Stop training, on-going training for academic units in the area of transfer credit for staff and faculty (equivalencies, accelerated credits, etc).
• Coordinates representation at college/transfer fairs and other internal and external outreach initiatives.
• Assists TTS leadership team with special student cases and advisor requests (e.g. Pre-Gordon, Global Learning, Military, Student Athletes and Readmits).
• Collaborates with TTS and Enrollment Management and Services leadership in planning, developing, and disseminating the unit's strategic vision.
• Provides pre-transfer admission consultation and transfer course credit evaluations to special populations, referring cases as appropriate.
• Develops and maintains knowledge of transfer policies at both the state and university level. Responds to inquiries from faculty and professional advisors concerning transfer policies, process and procedures.
• Develops a continuous improvement plan for the awarding of post-secondary credit (transfer and test credit).
• Meets with transfer students and assists them in the initial phases of the course equivalency process, including providing referrals to appropriate campus resources, as needed. Advises transfer students concerning lower- division and university requirements (e.g., FLENT/FLEX, Summer Enrollment, Civics Requirement, Global Learning). Provides guidance to students on the process for selecting a major and the resources available to assist them in pursuing an academic plan.
• Researches internal student case records/archives as needed, reviews articulated transfer rules and requests additional documentation form students and/or sending institutions.
• Attends meetings and serves on task forces, working groups, and committees, as assigned.
• Trains key FIU staff (admission recruiters, advisors, OneStop staff) on new TTS processes and procedures related to post-secondary credit as well as acceleration options.
• Maintains confidential records, ensuring that ethical and legal guidelines (FERPA) are followed.
• Leads or co-leads special projects.
• Contributes to transfer student enrollment goals by supporting recruitment and/or onboarding initiatives such as transfer fairs, FIU Showcase, and Admitted Student Day.
• Stays current on transfer policies, procedures, and best practices through professional development and independent study.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

• Bachelor's degree and six (6) years of appropriate experience, or Master's degree and four (4) years of experience.

• Supervisory experience.
• Experience working in an educational setting.
• Bilingual (e.g. Spanish & English).
• Experience working with transfer students, transfer credit evaluation process and academic advising.

• Administrative

• $78,000-$80,000

Begin time: 8:30 AM

End time: 5:00 PM

Criminal Background Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, and/or weekends

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.