New

Transit Ambassador

Bay Area Rapid Transit
$65,041.81 - $79,887.39 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan, pension
United States, California, Oakland
300 Lakeside Drive (Show on map)
Jan 13, 2026
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Salary Information This is a BART Police Officers' Association (BPOA) represented position. Step 1: $31.27/hourly to Step 5: $38.40/hourly (BPOA Hourly) Note: All external candidates will start at Step 1. Who May Apply All current BART employees and qualified individuals who are not yet BART employees. Days Off Transit Ambassadors are scheduled as assigned. (Must be willing to work various shifts, weekends, holidays and overtime.) Reports To Supervisor of Crisis Intervention & Outreach Programs Department The Bureau of Progressive Policing and Community Engagement's mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration. Current Assignment The San Francisco Bay Area Rapid Transit District (BART) is looking for dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers. As a Transit Ambassador, you will directly contribute to enhancing the public's experience while traveling throughout the Bay Area's busiest transit system. If you have a passion for public service, community engagement, and safety, this is an exciting opportunity to make an impact every day. The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process: Customer Service Excellence: Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services. Safety and Security Support: Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities. Public Education and Outreach: Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience. Conflict Resolution: Address and de-escalate passenger concerns or complaints in a professional, calm, and customer-focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders. Collaboration with BART Police and Staff: Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary. Selection Process This position is represented by BART Police Officers Association Employees (BPOA). Applications will be screened to ensure that minimum qualifications are met. Note that the hiring department may incorporate additional screening criteria to identify candidates with the ideal knowledge and skills beyond the minimum qualifications. The selection process for this position may include an e-skills assessment, skills/performance demonstration, supplemental questionnaire, written examination, and/or an individual or panel interview. Candidates must pass each phase to move on to the next phase of the selection process. Phase 1: Pre-Screening Background Questionnaire. Applicants that successfully clear the pre-screening background questionnaire will be eligible to move forward in the selection process. Phase 2: Minimum Qualifications: A review of each applicant's employment application to verify possession of the minimum qualifications. Phase 3: Oral Boards: Applicants who meet the minimum qualifications and/or additional screening may be invited to participate in an oral panel interview. Phase 4: Background Investigation (may include a medical exam, psychological, and polygraph exams if applicable) PLEASE NOTE that the entire selection process may take 6 months up to (1) year. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If you are selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide: naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable). The selection process for this position will be in accordance with the applicable collective bargaining agreement. Candidates who are unsuccessful in the selection process can reapply for future job openings at a later date. Examples of Duties Rides BART trains on specified lines at designated times to monitor activities. Punctually attends daily briefing meetings to receive assignments. Interacts and engages with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response when needed. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application. Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor. Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate. Works with management to perform outreach within the community and participate in departmental efforts including informational presentations. Participates in and successfully completes required training. Maintains transparency by wearing body-worn camera to video record contacts. May be required to operate District vehicles. Minimum Qualifications Education Possession of a high school diploma, GED or recognized equivalent. Experience One (1) year of (full-time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds. Other Requirements Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled Must possess and maintain a valid California Driver's License Must be available to work under varied conditions, including inclement weather Must complete required District training Must wear designated attire as required by BART Must undergo an extensive law enforcement background check Knowledge and Skills Knowledge of: Principles and practices of effective customer service Methods and techniques of effective communication Current office procedures and practices, including the use of online computer equipment Applicable BART rules and safety regulations Skill/Ability in: Reading, interpreting and following a variety of instructions Communicating effectively, both orally and in writing Remaining professional and courteous when dealing with disorderly patrons Maintaining basic and accurate records, and other reports as needed Exercising sound judgment Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations Equal Employment OpportunityGroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov. Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.