In-House Equipment Technician

The position is responsible for the refurbishment, maintenance, and occasional field service of diagnostic imaging equipment, including CT, PET/CT, PET, SPECT, and SPECT/CT systems. This role applies knowledge of mechanical, electronic, optical, and computer systems to disassemble, inspect, repair, test, reassemble, and validate imaging systems and components. The position supports warehouse operations, ensures compliance with quality and regulatory standards, and contributes to on-time delivery of fully functional equipment.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily.

System Refurbishment & Technical Service

• Perform comprehensive in-house refurbishment of diagnostic imaging systems and components.
• Disassemble, inspect, identify, and evaluate parts for reuse, repair, or replacement.
• Diagnose equipment issues and perform repairs, testing, reassembly, and functional validation.
• Identify parts in good condition versus failing components requiring service.
• Support equipment part-out activities as needed.
• Occasionally perform on-site system installations, troubleshooting, maintenance, and validation using independent judgment.

Documentation & Quality Compliance

• Accurately document all repairs, testing, and refurbishment activities in the company CRM system.
• Close project tickets in a timely manner in accordance with QA, ISO, and FDA requirements.
• Adhere to Quality Management Procedures (QMI), Work Instructions (WI), and Quality Management System (QMS) standards.
• Ensure compliance with all applicable regulatory guidelines and company policies.
• Support accurate documentation required for internal tracking and billing purposes.

Warehouse Operations

• Assist with receiving, staging, and organizing incoming systems and components.
• Maintain cleanliness, organization, and safe working conditions in the warehouse.
• Manage, prioritize, and schedule assigned work to meet internal and external customer demands.

Performance & Development

• Meet Key Performance Indicators (KPIs) outlined in the performance plan.
• Complete and maintain required training and certifications for serviced systems.
• Participate in continuous training to remain current on company products, services, and OEM requirements.

Additional Responsibilities

• Continuous learning through completion of compliance trainings including OSHA, HIPAA, radiation safety, ISO, and other OEM related trainings.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma
• 2+ years of experience servicing diagnostic imaging equipment
• Valid Driver's License
• Working knowledge of mechanical, electronic, optical, and computer-based systems.

Preferred Qualifications:

• Associate degree in Electronics, Biomedical Engineering, Engineering, or military equivalency

Physical Demands:

• Frequently required to stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk, and hear.
• Must be able to lift and move up to 75 pounds.
• Vision requirements include close, distance, color, peripheral vision, depth perception, and focus adjustment.

Working Conditions:

• Work is primarily performed in a warehouse environment with moderate noise.
• Occasional work at hospitals, clinics, and physician offices.
• Must be able to work in confined spaces and drive to facilities in all weather conditions.
• Position is approximately 90% warehouse-based and up to 10% field-based.

Occupational Exposure:

May involve exposure to potentially hazardous materials requiring safety precautions and protective equipment. Moderate exposure to dust, fumes, odors, extreme temperatures, and loud noise. Reasonable risk of exposure to bloodborne pathogens or infectious materials. Strict adherence to safety procedures and customer-specific site protocols is required.

Occupational Accommodations Statement:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. They are representative to those knowledge, skills, and abilities that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related