Reconcilement Supervisor - Charleston

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is responsible for the daily management of the Banking Operations Reconcilement team that is responsible for over 2000 general ledgers and internal deposit accounts containing millions of dollars and transactions. The reconcilement department is a high-risk area that serves as the first line of defense for identifying system faults and potential internal fraud. This position is critical to ensuring general ledger and Demand Deposit accounts are properly reconciled and entries do not age past the established service level agreement.

This position works closely with various lines of business to ensure losses due to unidentified, uncleared, or fraudulent outages are minimized thus reducing damaging impact to the bank's financial, operational, and reputational standing.

The Reconcilement team is often the first to see negative impact of system deficiencies and bank outages, the supervisor is responsible for ensuring this team is well versed in system functionality and is capable of recognizing anomalies in processes.

The Supervisor is responsible for working with external service providers such as EPOC/Client Central, STAR, Fiserv, Blackline and others to identify and resolve issues with customer/general ledger impact. The supervisor must be fluent in the multitude of system platforms used by the bank to establish processes and monitor daily activity.

The Banking Operations Reconcilement Supervisor is responsible for identifying process improvements which reduce expenses, increase efficiencies, or strengthen controls. The Supervisor assures compliance with all Bank policies, SOX controls and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

The supervisor works with the manager to identify Key Risk Indictors (KRI) and Key Performance Indicators (KPI) and devise a solid plan for mitigating these risks.

This position also provides support for mergers and acquisitions ensuring all general ledgers are in balance and funds convert properly.

ESSENTIAL FUNCTIONS

Oversee the day-to-day operations of the bank's central reconcilement team including creating and reviewing policies, recruiting, training, coaching, and providing real time feedback for improved performance and periodic appraisals for a team of 10-15 members. The supervisor must be able to recognize growth and mentoring opportunities for staff at all levels. Setting trackable, achievable, and scalable performance goals for individuals and the collective team.

• The Supervisor must have a solid working knowledge of the functions and departments supported by the Banking Reconcilement department and be able to research and reconcile the accounts/systems used by these areas. Some of the supported departments include reconciling Teller Cash, ATM and Branch Cash Vaults, ATM terminals, SafePoint, ACH, EFT Settlement, Loan, IOLTA, HSA, Zelle and Reg E accounts.
• The Supervisor must know the systems and possess the ability to recognize discrepancies that may result in bank losses either through fraudulent activity or human error.
• This position ensures all established SLAs are met, and supported departments are provided comprehensive documentation to enable the aged entries to be cleared immediately. Items not cleared timely will be reported to the Card Service Director, Director of Banking Operations, and the Finance Director; this information may be reported to the Operational Risk Committee.
• The Supervisor serves as a subject matter expert for projects affecting general ledgers ensuring sound decisions are made to minimize losses and avoid audit violations. This SME is the go-to person for the resolution of day-to-day reconcilement issues.
• Using exceptional knowledge level, assist the manager in identifying Key Risk and Performance indicators, implementing sound controls, and ensuring adherence to the controls.
• Ensure all entries in assigned general ledgers are identified, reported, and resolved prior to the account age limit. Clearly and effectively communicate with the LOB Managers and Directors, holding them accountable for ensuring all aged general ledger entries are appropriately cleared. Communicate all potential losses to Senior and Executive Management; as well as the Risk Operations committee as required.
• Review and document, within Blackline, all accounts providing detailed explanations for Executive Management on the account balances and outstanding items. Seek opportunities to expand the accounts tracked in Blackline.
• Identify opportunities for process improvements that increase efficiency, reduce risks, enhance the customer experience while seeking opportunities to reduce expenses and increase revenue.
• Collaborate with supported business partners to ensure all potential losses are identified and resolved without negative impact to the bank and bank customers. Comply with all risk assessments and audit reviews; implement and monitor all recommendations to ensure no repeat exceptions occur.
• Work with Compliance and Risk to identify all SOX controls and ensure compliance with the controls thus mitigating the heightened risk of losses and fraud.
• This position ensures all established SLAs are met, and supported departments are provided comprehensive documentation to enable the aged entries to be cleared immediately. Items not cleared timely will be reported to the Card Service Director, Director of Banking Operations, and the Finance Director; this information may be reported to the Operational Risk Committee.

The duties and responsibilities listed above may be revised at any time within the sole discretion of SSB without advance notice to or the consent of the employee.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Must possess advanced analytical, problem-solving and research skills; excellent written and oral communication skills appropriate for interaction with Executive and Chief level management are a must.

• Ability to gain confidence and cooperation of employees, customers, vendors, and management to implement controls and mitigate losses.

• Must be exceptionally self-motivated and able to work in rapidly changing situations

• Must have excellent organizational, problem solving and time management skills

• Ability to work well under pressure, maintaining composure, and meeting deadlines

• Must have the ability to simultaneously serve on multiple projects with significant reconcilement impact to include testing and go-live plans that contain solid reconcilement measures and prevent damage to the bank's financial and operational stability

• Must be able to see the bigger picture, set department and personal team goals and then see the goals brought to fruition.

• Ability to lead a diverse team in a remote environment ensuring all staffing functions are completed and communicated to team members.

• Must be a proven leader with the ability to simultaneously manage multiple functions of operations.

Equal Opportunity Employer, including disabled/veterans.