Program Manager

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Program Manager to join us. The Program Manager provides executive-level oversight and governance for all FA1 services. This role is responsible for ensuring contractual compliance, performance excellence, customer satisfaction, and administrative alignment.

Duties and Responsibilities:

Serve as the primary contractual interface between the Contractor and DoIT.
• Ensure all FA1 services meet or exceed SLAs and KPI targets.
• Oversee all staffing, subcontractors, and resource allocations.
• Approve deliverables, Work Orders, invoices, and reporting.
• Manage risk, quality assurance, and continuous improvement.
• Lead quarterly business reviews (QBRs) and strategic planning sessions.
• Oversee Work Authorization (WA) processes and ensure timely execution.
• Coordinate Transitions (In and Out) and major operational changes.
• Program Oversight and Governance - Oversee the entire Functional Area 1 program encompassing NOC, network operations, engineering, provisioning, network service assurance, fiber design/implementation, work order management, invoicing, outside plant (OSP) and inside plant (ISP) design and on-net migrations. Establish and enforce governance structures to ensure program alignment with DoIT's strategic objectives, DoIT IT initiatives and contractual requirements. Lead program-level decision-making, escalation management and cross-functional alignment. Conduct Quarterly Program Reviews (QPRs) with DoIT stakeholders to review performance, risks, compliance and improvement opportunities.
• Operations and Maintenance (O&M) Management - Direct ongoing IT infrastructure operations, ensuring performance, availability and resiliency for statewide network assets. Oversee preventative and corrective maintenance schedules for backbone, edge, customer premise equipment (CPE) equipment and fiber assets. Facilitate coordination with cross-functional engineering teams to execute capacity upgrades, network optimizations and technology refreshes.
• Work Order and Project Execution - Manage the full lifecycle of work orders from intake through closeout, ensuring timely delivery and quality compliance. Oversee provisioning, migrations and service activations with minimal service impact. Track milestones, dependencies and deliverables across concurrent projects.
• Performance Monitoring and Assurance - Monitor service levels, operational KPIs and SLA compliance for all program components. Drive corrective actions for performance gaps and implement continuous improvement processes. Deliver monthly, quarterly and ad-hoc performance reporting to DoIT stakeholders.
• Stakeholder and Resource Coordination - Serve as the single point of accountability for program communications with DoIT, agencies, Contractors and service providers. Facilitate collaboration across project managers, functional groups, subscribers and DoIT units to ensure smooth integration of services and projects.
• Risk, Compliance and Quality Management - Identify, track and mitigate program risks while maintaining compliance with applicable state standards and policies. Adhere to ITIL, PMBOK or other agreed-upon methodologies and quality standards. Maintain accurate documentation with ServiceNow for audits, governance and knowledge transfer.
• Time Commitment and Availability
  • Full-time, dedicated Key Personnel resource.
  • Must be available for leadership meetings, escalations, and priority events.
• Reporting Deliverables
  • Program Management Plan (PMP) - Plan outlining governance framework, roles, responsibilities, communications, quality assurance and risk management.
  • Strategic Roadmap - Three-year plan detailing program goals, milestones, resource requirements and alignment with DoIT IT initiatives.
  • Quarterly Program Review (QPR) Reports - Formal stakeholder presentation summarizing performance metrics, risks, compliance, contract and administration review, contract spend by category, projects and engineering review, network operations, fiber services, upcoming quarter preview and improvementnrecommendations.
  • Monthly Executive Dashboard - Summary of resource capacity, budgetary status, QPR and governance reports, RAID log, work order and project status.
  • Work Order Status Reports - Tracking of all phases and milestones for work orders, timelines and completion metrics.
  • Risk and Compliance Reports - Documentation of program risks, mitigation actions and compliance status with contractual obligations.
  • Stakeholder Meeting Documentation - Agendas, minutes and action items from recurring project, governance, operational and coordination meetings.
  • MBE/VSBE Reporting - Quarterly report on minority business participation under the contract, comparing actual performance against established goals.

Education and Years of Experience:

• Must possess Project Management Professional (PMP) certification.
• Must possess bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
• At least (10) years of experience managing large-scale IT programs.
• At least (5) years of experience managing a network supporting at least (100) locations.
• Demonstrated ability to manage complex, multi-year, multi-discipline IT programs.

Background Requirements: Successful completion of a Fingerprint background investigation.

Citizenship Status Required: No restrictions

Physical Requirements: None required for this position.

Location: 100 community place, Crownsville, MD

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.