Operations Manager

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MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. Operations Manager shall be responsible to the General Manager and the City for the safe and reliable provision of all services referenced herein. Operations Manager shall work cooperatively with the City and be accountable for all substantive matters pertaining to the provision of transit services as provided under this Contract. Operations Managers shall be available during normal business hours (typically Monday-Friday, 8:00 a.m.-5:00 p.m.) and at other times as situations dictate (e.g. emergencies).

Operations Manager functions include but are not limited to:

(1) Ensuring all operational performance goals is met.

(2) Effective operations design, system scheduling, and management.

(3) Effective quality assurance,

(4) Providing the highest quality passenger and resident service.

(5) Preventing and mitigating service delays, interruptions, and accidents.

(6) Complete data collection, compilation, analysis, and reporting as required by law and the Contract.

(7) Managing compliance with FTA and other federal, state, and local regulatory requirements.

(8) Knowledge, preparedness, and professionalism of all operating personnel.

(9) Professional and effective response to comments and concerns of passengers and the public.

(10) Responding to specific requests for other assistance as the need arises.

(11) Attending meetings at the City's request.

The Operations Manager is primarily responsible for but not limited to:

Effectively manage on-time performance and driver availability.
• Effectively manage all dispatch functions.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized fixed route environment, with paratransit experience a plus.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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