Technical Support Specialist I

What you will do

Johnson Controls Security Products is a unified group of world-leading access control, video and intrusion brands. Operating in more than 40 offices with over 2000 employees, these brands- Bentel, DSC, Sur-Gard, Visonic, Qolsys IQ, PowerManage and C24 have more combined years of experience in the security industry than any other group in the world.

Johnson Controls Security Products is responsible for seven intrusion brands within EMEA/APAC, Bentel, DSC, Sur-Gard, Visonic, Qolsys IQ, PowerManage and C24 all leading manufacturer of security sensors and wireless security systems. As one of Noth Americas largest suppliers of wireless system, Bentel, DSC, Sur-Gard, Visonic, Qolsys IQ, PowerManage and C24 designs systems to be installed by professional installation engineers in to residential and light commercial applications. Using the latest wireless technologies, these systems are able to take away the time-consuming work and cost related to cabling whilst ensure robust operation and quality performance that you would normally associate with any security related product.

Johnson Controls is seeking a Technical Support Specialist I that will be responsible for will conduct the telephone support of the Bentel, DSC, Sur-Gard, Visonic, Qolsys IQ, Power Manage and C24 range of products. The position will assist with training (in house and externally), product evaluation, occasional site visits and any other activity that can help support our customers and internal teams As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact.

How you will do it

As a Technical Support Specialist I, you will be responsible for responding to up to 30-40 customer calls daily in a professional and efficient manner, dealing with and resolving issues within SLA times, providing support for the Johnson Control Security Products intrusion product range, working on both application software and hardware products: providing feedback to customer, colleagues and managers and evaluation of products. As a key player of the North America Technical Support Team, you will work within a dynamic environment that provides a platform for you to have considerable impact on JCI processes and products. You are an important function in the R&D organization with a positive team-player attitude combined with multi-interface approach.

What we look for
Required

• Technical background

• Tech savvy and can navigate IT and interactive communication tools.

• Experience in working with hardware and software issues.

• Flexible M-F Shift work required to provide customer support to all markets (6:30pm IST - 3:30am IST).

• Understanding of networking principals and concepts.

• Linux experience.

Preferred

• Associates degree

HIRING HOURLY RANGE: $52,000 - $66,000 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us