EM Solutions Connectivity Advisor

JOB DESCRIPTION:

• Promote digital products and platforms internally and externally
• Ensure alignment with Foley and CAT goals pertaining to Digital Excellence and Metrics
• Monitor Connectivity subscriptions and billing, ensuring overall health with checks and balances
• Actively grow number of connected assets
• Management and tracking of Product Link service letter execution
• Heavy communication with internal/external customers managing support required for products
• Ensure customers receive data reports from connectivity
• Validate equipment connected asset status for new CVAs
• Conduct customer training
• Knowledge & communication of Caterpillar Aftermarket Connectivity Program
• Digital authorization audit, submit and execution when required
• Remote Flash Reporting

RECOMMENDED QUALIFICATIONS:

• Associate's degree or equivalent work experience
• Minimum 2 years in Customer Support role experience and/or equivalent combination of training and experience, which provides the required knowledge, skills and abilities.
• Excellent organizational, communication and time management skills and practices
• Ability to work with a team and establish internal/external relationships
• Ability to identify/define issues and determine alternative solutions.
• Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other position related software.
  

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.