Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Service Representative III. Location: Little Rock, AR. Description/Comment: Overview: Interacts with customers; gives information in response to inquiries about accounts, products, and services.
- Take care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
- Answers customers' questions regarding product or service and operation or maintenance.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how.
- Talks with customers by phone or in person to ensure the best service possible.
- Interviews with customers to obtain information and explain available services.
- Investigates and corrects errors, following customer and company records.
- Adjusts complaints concerning billing or services rendered.
- Refers to complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- May solicit sale of new or additional services or products.
- May obtain credit records from credit reporting agency.
- May visit customers' premises to obtain order or resolve customer problems.
Job Summary/ Purpose:
- This position is responsible for supporting the daily operations of billing large industrial and commercial customers to address any customer account maintenance and/or concerns. Individuals may be required to interact with various cross-functional groups to address customer related issues that impacts customer billing, billing delivery, payment processing, and credit & collection functions, as well as participate in process improvement initiatives.
Job Duties / Responsibilities:
- Able to independently conduct research on assigned tasks (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurately and timely.
- Maintain processes and perform quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities.
- Track, measure and report out on daily operations and controls for regular reporting purposes.
- Documents processes using a consistent methodology throughout the organization.
- Provide daily guidance, account analysis and assistance on resolving technical or difficult issues.
- Perform quarterly audit testing based on defined protocols and maintain departmental records retention for data quality assurance and controls/compliance.
- Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency.
- Will be responsible for generating and distributing billing for a set portfolio of accounts as well as assisting team members when workload allows.
Minimum Requirements:
- Minimum education and experience required of the position associate's degree in a technical or business-related field and 0-2 years of work experience (such as: customer services, data entry, account management, etc.); OR in lieu of degree, minimum 2 years of working experience.
Minimum knowledge, skills and abilities required of the position:
- Proficiency of Microsoft Office: Word, Excel, and PowerPoint.
- Advanced analytical skills and experience working on multiple assignments.
- No supervisory responsibilities but can provide informal guidance to team members and explain complex information to others in a straightforward situation.
- Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within the organization).
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Jan 14, 2026