Customer Service Associate

Be the Voice That Keeps the Process Moving

A national workforce solutions organization supporting real estate and appraisal services is seeking a Customer Service Associate to join its credit solutions team in Irving, Texas. This non-entry-level opportunity is ideal for a customer service professional who thrives in fast-paced, production-driven environments and excels at resolving complex issues while delivering best-in-class service by phone and email.

Hours & Pay

• Schedule: Monday-Friday, 10:00 AM-7:00 PM
• Pay Rate: $17 per hour
• Employment Type: Temp-to-hire
• Location: Onsite in Irving, TX

What You'll Gain

This role offers a strong foundation for career growth within a collaborative and performance-driven environment. Employees enjoy weekly pay and access to a comprehensive benefits package that includes medical, dental, vision, and life insurance, a 401(k) retirement plan, short-term disability coverage, employee discounts, and additional resources designed to support long-term success and stability.

Daily Responsibilities

• Manage post-delivery appraisal revision requests and escalated transactional issues
• Own the order fulfillment process from order entry through completion
• Maintain and manage a pipeline of appraisal orders using a queue-based system
• Collaborate with internal teams, clients, vendors, appraisers, and underwriters to resolve issues efficiently
• Monitor and respond to inbound phone calls from clients and vendor partners
• Maintain ongoing communication regarding order guidelines, appraisal performance, and client requirements
• Review appraisal reports and guide appraisers on proper methodology and compliance
• Research and identify property- or appraisal-related issues
• Proactively resolve post-delivery client requests as they arise
• Accurately document all escalations and transactions within the system of record
• Partner with Vendor Managers, Field Appraiser Managers, and Client Management teams to support pipeline operations

Required Qualifications

• Prior customer service experience in a non-entry-level role
• High school diploma or equivalent
• Up-to-date resume reflecting customer service experience
• Strong verbal and written communication skills
• Professional phone presence with a customer-first mindset
• Strong attention to detail with the ability to multitask and manage competing priorities
• Critical thinking and problem-solving skills
• Proactive, driven, and self-motivated work style
• Ability to collaborate effectively in a team-oriented environment
• Proficiency with basic computer applications
• Experience in a fast-paced, production-driven environment preferred
• Ability to lift up to 50 lbs
• Ability to comfortably sit and/or stand for the duration of an 8-hour shift

Ready to Take the Next Step?

If you are a motivated customer service professional looking for growth, stability, and the opportunity to make an impact in a high-volume operational environment, this role could be the right fit.

Click Apply Now to be considered for this Customer Service Associate opportunity.

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