Business Partner

Position Summary:
The Business Partner will facilitate the relationship between the business areas and the information technology function by providing high value consultative services to guide the understanding, simplification and automation to address business challenges and opportunities. The role will facilitate, lead, and drive the analysis and planning of initiatives to achieve company objectives through the effective use of technology. They also communicate priorities, decisions and relevant information regarding business technology services, requests, projects and initiatives. The ideal candidate would be: proficient in the use of a PC, Microsoft Office Suite, and other productivity and communication applications, able to easily build collaboration within and across departmental and company boundaries, an effective situation leader in a variety of situations and levels, able to plan, prioritize and organize work effectively, able to balance multiple demands and projects simultaneously, able to analyze business processes, technology solutions and vendor proposals, and have strong verbal, written, presentation, and negotiation skills. Scope of effort will be mainly the front line and operational leadership level with occasional executive level.

Job Functions:
Relationship and Planning

• Builds a trusted relationship with multiple groups and levels throughout the company.
• Facilitates and leads sessions to understand, simplify, improve and automate business processes.
• Communicates, understands and anticipates business area needs and opportunities.
• Facilitates input from business and technology perspectives to jointly create recommendations in support of the business tactics, initiatives and strategies.
• Conducts data gathering and analysis to understand requirements.
• Coordinates or leads the Project Portfolio management process to ensure resources are allocated appropriately and projects are completed timely.

Leadership

• Provides advisory role on escalated issues, priority of initiatives and projects.
• Represents business unit needs and priorities as well as departmental priorities, services, processes, procedures and roles.
• Facilitates company cross-functional discussion to identify common needs and utilization of common solutions.
• Represents business technology department process, roles, and procedures to business groups.

Consulting

• Leads the analysis and feasibility of improvement opportunities.
• Develops and facilitates the definition of project approach, scope, plan, technology, risks, cost vs. benefits, and resources.
• Transitions plans through project charters to a project team, follow through on monitoring and advising with project sponsor and project manager and other stakeholders.
• Understands department services offering and priorities.
• Assists in the business process with documentation for new technology and solutions.
• Investigates, resolves and escalates business problems related to technology utilization.

Communication, Support and Coaching

• Generates communication, process and educational plans.
• Coaches and transfers subject matter knowledge to business and technology staff.
• Manages stakeholder expectations and satisfaction with projects and services.
• Supports reporting and recap of services and projects on regular basis.
• Perform other related duties as required and assigned.
• Assist business with end user training for new technology and solutions.

Required Competencies:

• Judgment and initiative are necessary in setting priorities to meet deadlines and to deal with non-standard situations.
• Frequent telephone, electronic, and personal contact with co-workers.

Education & Experience:

Required

• Bachelor's Degree (or higher)
  or
  Experience: Equivalent experience and training or a minimum of 5 years of experience in IT, business analysis, functional (e.g. Aircraft Maintenance, Airline Systems Operations, Safety, Flight, Inflight, Backoffice, etc.) and/or project management with medium sized projects in dynamic organizations.

Supervisory Responsibilities:

None

Work Environment, Physical Demands & Travel:

• Majority of time spent at low activity level, i.e., sitting
• Occasional standing/walking/movement required

Disclaimer: The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities associated with this position. Generally, each job function is considered essential to this position and any incumbent must be capable of performing them.