Security Officer - Customer Service Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Customer Service Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Security Officer with Allied Universal at a bustling retail or mall location, you will be the first point of contact for visitors and tenants, providing exceptional customer service while helping to deter security-related incidents through your presence and communication skills. Join a team that values integrity, teamwork, and a people-first approach, making a positive impact in a dynamic environment every day.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Greet visitors, guests, and/or tenants at the front desk, providing a welcoming and professional first point of contact.
• Monitor access to the location by verifying identification and/or credentials as needed.
• Assist with visitor and/or contractor sign-in and sign-out procedures, maintaining accurate records as required by site-specific policies.
• Respond to incidents and critical situations at the front desk in a calm, problem-solving manner, following established protocols.
• Communicate with property management and/or Allied Universal leadership regarding any security-related concerns or unusual activity.
• Support emergency response activities from the front desk, including alerting appropriate personnel and following emergency procedures.
• Provide customer service by addressing inquiries, offering directions, and/or assisting with general information requests.
• Maintain a visible presence at the front desk to help to deter unauthorized access or undesirable activity within the location.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.