Vice President, Reliability Engineering

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

The Vice President, Reliability Engineering and Operations is a transformative engineering leader responsible for unifying and evolving the organization's approach to reliability, observability, and production operations. This role will lead the integration of modern Site Reliability Engineering (SRE) practices with traditional ITSM disciplines. This role will drive a cultural and operational shift toward proactive reliability, automation, and continuous improvement across the production ecosystem.

SRE Transformation Leadership

* Lead the strategic transformation of SRE practices across engineering and operations teams.

* Champion the adoption of SLIs/SLOs/SLAs, error budgets, and reliability-focused engineering culture.

* Drive automation and self-healing capabilities to reduce toil and improve system resilience.

* Build and mentor high-performing teams of SREs, ITSM practitioners, and platform support engineers.

* Foster a culture of accountability, innovation, and continuous learning.

Production Operations & ITSM Integration

* Oversee incident, problem, and change management processes in alignment with ITIL best practices.

* Ensure seamless coordination between SRE teams and the NOC/service desk for 24/7 operational coverage.

* Establish clear escalation paths, runbooks, and post-incident review processes.

Observability & Monitoring

* Define and implement enterprise-wide observability strategies, including logging, metrics, tracing, and alerting.

* Partner with platform and application teams to ensure visibility into system health and performance.

Third-Party Integration Support

* Manage operational support for critical third-party platforms, ensuring uptime and integration reliability.

* Collaborate with vendor partners to resolve incidents and optimize service delivery.

Cross-Functional Collaboration

* Work closely with DevOps, platform engineering, security, and product teams to align reliability goals with business outcomes.

* Serve as a key stakeholder in architecture reviews, release planning, and capacity forecasting need.

Yes

• 15+ years of progressive experience in software engineering, with at least 5+ years focused on site reliability engineering, platform operations or enterprise architecture required.

• Proven experience architecting scalable, distributed systems in cloud-native environments required.

• Strong understanding of microservices, API design, authentication/authorization frameworks, and infrastructure-as-code practices required.

• Deep knowledge of performance optimization, system reliability, and observability in high-scale production systems required.

• Familiarity with platform development in healthcare, fintech, or other regulated environments required.

• Excellent communication, influencing, and cross-functional collaboration skills required.

• Ability to work independently, navigate ambiguity, and drive clarity across teams required.

• Ability to lead globally distributed teams and influence at all organizational levels required.

• Advanced knowledge of theories and concepts to evaluate and integrate critical information from different functions to evolve technical strategy required.

• Master's or Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.

• Experience with healthcare data standards (e.g., FHIR, HL7) and platform security best practices is a plus.

The base salary range for this position is $220,000 - $240,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.