Security Officer - Operations - Shift Lead

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Operations in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Officer in a dynamic tech and media environment, you will monitor alarm panels, manage access control systems, and provide prompt, customer-focused responses to incidents. Your role helps to deter security-related incidents through visible presence and attentive communication. At Allied Universal, you will thrive in a people-first culture that values teamwork, integrity, and innovation, making a meaningful impact while supporting a secure atmosphere for all occupants.

Position Type: Full Time

Pay Rate: $24.50 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Monitor and coordinate communications for the location, dispatching security-related personnel as needed to incidents and routine activities.
• Provide customer service by following security-related procedures and site-specific policies, including emergency response activities when appropriate.
• Respond to incidents and critical situations in a calm, problem-solving manner, keeping accurate records of communications and actions taken.
• Maintain logs of all incoming and outgoing calls, radio transmissions, and other communications.
• Support security-related patrols by relaying information and providing updates to personnel in the field.
• Assist with access control measures by monitoring entry points and coordinating with on-site staff as required.
• Help to deter unauthorized activity by maintaining a visible presence through communication and oversight.
• Collaborate with Allied Universal team members and on-site personnel to address security-related concerns and support operational needs.

Minimum Requirements:

• Comfortable using a computer or tablet is preferred.
• Alarm panel experience is preferred.
• CPR and First Aid are preferred.
• Customer service experience is preferred.
• Access control or badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.