Collections Specialist
Location: Gilbert, AZ(Onsite)
Employment Type: Full-Time
Position Summary
We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and maintaining strong relationships with clients to ensure timely payment. The ideal candidate is organized, confident in communication, and experienced in handling high-volume collections in a professional, service-driven manner. This role is essential for minimizing financial risk and supporting overall business functions.
Key Responsibilities
- Manage a portfolio of client accounts and follow up on outstanding invoices to ensure prompt payment.
- Maintain accurate records of payments, account statuses, and communications.
- Conduct daily collection calls and emails to clients regarding past-due balances.
- Research and resolve payment discrepancies, short pays, and invoice issues.
- Review and evaluate credit applications, establish limits based on company policies.
- Document all collection activities accurately within internal systems.
- Collaborate closely with Billing, Sales, and Leadership teams to ensure accurate invoicing, address client concerns, and escalate issues when needed.
- Investigate and resolve any billing discrepancies or disputes in a timely manner.
- Monitor/ prepare aging reports, track progress, and provide regular updates to management.
- Monitor accounts to identify any overdue balances and initiate collections protocol.
- Assist with payment posting, reconciliations, and other AR tasks as required.
- Maintain a high level of professionalism, diplomacy, and customer service during all interactions.
- Provide recommendations for accounts for escalation, legal action, or write-offs when necessary.
Qualifications
- 2+ years of experience in Accounts Receivable, Collections, or a similar role(preferably in a high-volume environment).
- Strong communication skills-both written and verbal-with the ability to navigate difficult conversations professionally.
- Excellent organizational skills and attention to detail.
- Proficiency with MS Office; experience with accounting or CRM systems preferred.
- Ability to work independently while contributing to a team-oriented environment.
- Problem-solving mindset with the ability to research and resolve complex account issues.
What We Offer
- Competitive salary and bonus potential.
- Comprehensive health, dental, and vision insurance available.
- 401(k) with company match.
- Paid time off and sick time.
|
AB Staffing Solutions
Jan 21, 2026