Security Officer - Tenant Services Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Tenant Services Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. As a Front Desk Officer at a premier commercial real estate location, you will welcome tenants and visitors, support access control and badge check-in, and monitor cameras, alarms, and key activity to help identify security-related concerns. You will be a visible, customer-focused presence, communicate clearly with building teams, and document activity with care. Join Allied Universal to grow with an agile, reliable, innovative team that puts people first and acts with integrity.

Position Type: Full Time

Pay Rate: $23.50 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to tenants, visitors, and contractors by following Allied Universal security-related procedures, site-specific policies, and when appropriate, emergency response activities at a commercial real estate location.
• Staff the front desk and serve as the primary point of contact for security-related questions, requests for assistance, and general building inquiries.
• Control access to the property by verifying identification, issuing visitor credentials, managing guest registration, and directing individuals to approved destinations.
• Monitor cameras, alarms, and other building systems from the front desk and report unusual activity according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating notifications to building management and/or emergency services when directed by post orders.
• Complete detailed incident reports, shift logs, and access records, and communicate relevant updates during shift turnovers.
• Support lobby order and professionalism by observing for unauthorized persons, unattended items, and suspicious behavior that may help to deter unwanted activity.
• Receive and route calls, emails, and radio communications, and dispatch notifications to building staff and/or Allied Universal leadership as needed.
• Assist with key and credential control processes, including tracking, issuing, and documenting returns according to site-specific policies.
• Provide escort and customer assistance requests as assigned by post orders, such as directing deliveries to designated receiving areas and coordinating vendor check-in procedures.

Minimum Requirements:

• Provide proof of a high school diploma or GED as required by the client.
• A guard card and/or applicable license is preferred.
• Access control and badge experience is preferred.
• Alarm panel experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.